911 Emergency Call Taker & Communications Specialist

Public Safety Dispatch Network; Elgin (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Elgin, SC to handle emergency and nonemergency calls, confirm locations, and document information for responders. The role involves following structured protocols and using dispatch software to relay accurate details to the appropriate teams.

Applicants should have a high school diploma or equivalent; prior public safety or customer service experience is helpful but not mandatory. Training, certifications, and rotating shifts may apply.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service or public safety experience can help, but vacancies may accept applicants without dispatch experience.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Procedures adherence

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Elgin, SC to handle emergency and nonemergency calls, confirm locations, and document information for responders. The role involves following structured protocols and using dispatch software to relay accurate details to the appropriate teams.

Applicants should have a high school diploma or equivalent; prior public safety or customer service experience is helpful but not mandatory. Training, certifications, and rotating shifts may apply.