911 Call Taker: Start a Purposeful Public Safety Career

National Public Safety Careers; Dayton (TX); In loco; USD 36.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Descrizione del lavoro

National Public Safety Careers is seeking 911 Call Takers in Dayton, TX. You will handle incoming emergency and nonemergency calls, verify locations and callback information, and input data into dispatch systems.

Training and certification ensure you provide pre-arrival instructions when appropriate. Candidates should have a high school diploma or equivalent; prior public safety or customer service experience is advantageous.

Competenze

• High school diploma or recognized equivalency is commonly required.
• Previous customer service/public safety experience is helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication are required; ability to follow structured procedures.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conoscenze

Active listening

Accurate typing

Clear verbal communication

Formazione

High school diploma or GED

Descrizione del lavoro

National Public Safety Careers is seeking 911 Call Takers in Dayton, TX. You will handle incoming emergency and nonemergency calls, verify locations and callback information, and input data into dispatch systems.

Training and certification ensure you provide pre-arrival instructions when appropriate. Candidates should have a high school diploma or equivalent; prior public safety or customer service experience is advantageous.