911 Call Taker — Be the First to Help in Wisconsin Rapids

National Public Safety Careers; Wisconsin Rapids (WI); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Wisconsin Rapids. The role involves handling emergency and nonemergency calls, verifying locations, and gathering caller information to support responders.

Candidates should have a high school diploma or equivalent; prior customer service or public safety experience is helpful, though some vacancies accept applicants without dispatch background. Training and certifications are required.

Qualifications

• High school diploma or equivalent.
• Customer service or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Wisconsin Rapids. The role involves handling emergency and nonemergency calls, verifying locations, and gathering caller information to support responders.

Candidates should have a high school diploma or equivalent; prior customer service or public safety experience is helpful, though some vacancies accept applicants without dispatch background. Training and certifications are required.