Emergency Call Taker — 24/7 Dispatch & Support

National Public Safety Careers; Livingston (WI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Livingston, Wisconsin. Call Takers respond to emergencies, gather essential details, and document information for dispatchers.

The role may involve rotating shifts and training to support public safety operations. Applicants typically need a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required.
• Strong listening, accurate typing, and clear verbal communication needed.
• Ability to follow structured procedures and pass agency assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Livingston, Wisconsin. Call Takers respond to emergencies, gather essential details, and document information for dispatchers.

The role may involve rotating shifts and training to support public safety operations. Applicants typically need a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.