911 Call Taker: Frontline Emergency Dispatcher

National Public Safety Careers; West Bend (WI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is offering 911 Call Taker opportunities in West Bend, Wisconsin. The role involves taking emergency and nonemergency calls, confirming locations, and documenting details for dispatch coordination.

Employees may work rotating shifts; training, background checks, and certifications are expected. A high school diploma or equivalent is commonly required. Benefits and schedule vary by employer.

Qualifications

• High school diploma or recognized equivalent required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or recognized equivalent

Job description

National Public Safety Careers is offering 911 Call Taker opportunities in West Bend, Wisconsin. The role involves taking emergency and nonemergency calls, confirming locations, and documenting details for dispatch coordination.

Employees may work rotating shifts; training, background checks, and certifications are expected. A high school diploma or equivalent is commonly required. Benefits and schedule vary by employer.