911 Call Taker: Be the First to Help in Emergencies

Regional 911 Intake Solutions; Blue Earth (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

Regional 911 Intake Solutions in Blue Earth, MN seeks 911 Call Takers to handle emergency and nonemergency lines, verify incident details, and document information for dispatch teams. You will follow approved questions to assess urgency and ensure accurate data entry in dispatch software.

Successful candidates typically have strong listening and typing skills, clear verbal communication, and the ability to work within structured procedures and rotating shifts as required by the agency.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and typing skills.
• Clear verbal communication.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions

Skills

Listening

Typing

Verbal communication

Structured procedures

Education

High School Diploma or GED

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Blue Earth, MN seeks 911 Call Takers to handle emergency and nonemergency lines, verify incident details, and document information for dispatch teams. You will follow approved questions to assess urgency and ensure accurate data entry in dispatch software.

Successful candidates typically have strong listening and typing skills, clear verbal communication, and the ability to work within structured procedures and rotating shifts as required by the agency.