911 Call Taker — Be the First on the Line for Emergencies

Public Safety Dispatch Network; Otter Creek (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

Public Safety Dispatch Network seeks qualified 911 Call Takers for Otter Creek, FL. The role involves handling emergency and nonemergency calls, confirming locations, and recording accurate information in dispatch software.

Applicants should have a high school diploma or equivalent, with strong listening, typing, and clear verbal communication. Training, certification, and background checks are part of the process, with varying shifts and hours.

Qualifications

• High school diploma or equivalent required or preferred.
• Customer service, telephone support, or public safety experience is helpful but not always required.
• Strong listening comprehension and accurate typing, plus clear verbal communication are essential.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network seeks qualified 911 Call Takers for Otter Creek, FL. The role involves handling emergency and nonemergency calls, confirming locations, and recording accurate information in dispatch software.

Applicants should have a high school diploma or equivalent, with strong listening, typing, and clear verbal communication. Training, certification, and background checks are part of the process, with varying shifts and hours.