911 Call Taker — Be the First to Help in Lyons

Public Safety Dispatch Network; Lyons (IL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Lyons, IL seeks 911 Call Takers to be the first point of contact for emergency reports. You will gather information, verify locations, and document details for dispatch teams to coordinate responders.

Applicants should have strong listening skills, accurate typing, and clear verbal communication. Some shifts may include nights, weekends, and overtime, with access to training and certification programs.

Qualifications

• High school diploma or recognized equivalent required.
• Prior experience in customer service, phone support, or public safety is helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with focused questions and essential instructions.
• Utilize language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening skills

Accurate typing

Verbal communication

Data entry

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Lyons, IL seeks 911 Call Takers to be the first point of contact for emergency reports. You will gather information, verify locations, and document details for dispatch teams to coordinate responders.

Applicants should have strong listening skills, accurate typing, and clear verbal communication. Some shifts may include nights, weekends, and overtime, with access to training and certification programs.