911 Call Taker — 24/7 Public Safety Communications

National Public Safety Careers; Grantsville (MD); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is posting 911 Call Taker opportunities in Grantsville, MD. The role supports emergency communications centers by taking calls, verifying locations, and documenting details for dispatch teams.

Applicants typically have a high school diploma or equivalent; customer service or dispatch experience is helpful. The job may involve rotating shifts and adherence to training and certifications.

Qualifications

• High school diploma or equivalent is required or accepted.
• Customer service or call center experience may be helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

National Public Safety Careers is posting 911 Call Taker opportunities in Grantsville, MD. The role supports emergency communications centers by taking calls, verifying locations, and documenting details for dispatch teams.

Applicants typically have a high school diploma or equivalent; customer service or dispatch experience is helpful. The job may involve rotating shifts and adherence to training and certifications.