911 Call Taker - 24/7 Public Safety Career

Public Safety Dispatch Network; Paint Rock (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network seeks dedicated 911 Call Takers in Paint Rock, TX to be the first point of contact for emergency callers. You will ask focused questions, verify locations, document details for responders, and relay information promptly to the appropriate team.

Training and certification are provided. Expect rotating shifts including nights, weekends, and overtime in a 24/7 work environment. This is an on-site, full-time position in a critical public safety role.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.
• Use language-access and accessibility resources when needed.

Job description

Public Safety Dispatch Network seeks dedicated 911 Call Takers in Paint Rock, TX to be the first point of contact for emergency callers. You will ask focused questions, verify locations, document details for responders, and relay information promptly to the appropriate team.

Training and certification are provided. Expect rotating shifts including nights, weekends, and overtime in a 24/7 work environment. This is an on-site, full-time position in a critical public safety role.