511 Operator

Colonial Group; Oakland (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

Iteris is seeking a 511 Operator to provide critical traveler information and support incident response in a fast-paced environment. This on-site role requires monitoring feeds, verifying data accuracy, and publishing timely updates across dissemination channels.

The successful candidate will coordinate with agencies and Express Lanes staff, perform regular system checks, participate in after-hours support for High Profile incidents, and maintain proficiency in 511 operations while working

Qualifications

• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Access, Outlook).
• Excellent oral and written communication.
• Experience supervising others in high-stress environments.
• Willingness to work rotating shifts and be essential personnel.

Responsibilities

• Monitor partner agency traveler information sources and feeds.
• Collect and disseminate traveler information for traffic and transit.
• Verify accuracy of traveler information before publishing.
• Coordinate with operations partners for updated traffic info.
• Respond to events and disruptions, including major incidents.
• Report events to Express Lanes operations staff for dissemination.
• Conduct notifications per escalation procedures for High Profile incidents.
• Perform periodic checks of the 511 website, phone, and channels.
• Document deficiencies and notify per SOP.
• Support emergency operations, including after-hours.
• Maintain proficiency in MTC 511 operations.
• Participate in training for existing and new systems.

Skills

Microsoft Office

Communication

Supervising others

Rotating shifts

Education

High School Diploma or GED

Job description

Iteris is seeking a 511 Operator that provides users with key decision-making information, allowing more users to safely navigate incidents and emergencies.

What you will be doing:

• Monitor Partner Agency Traveler Information Sources and other identified sources/feeds
• Collect and disseminate traveler information, both traffic and transit, ensuring quality (timely, accurate, and consistent) operational performance
• Verify accuracy of traveler information, obtaining supplemental information and making edits as necessary before publishing to 511 dissemination channels within established performance timeframe
• Coordinate with operations partners / stakeholders to obtain updated information on traffic incidents, and monitor systems to ensure updated information is being provided to users
• Coordinate with operations partners/stakeholders to respond to current and future events, including major traffic and transit disruptions, and emergencies
• Coordinate directly with Express Lanes (EL) operations staff to obtain and report, via 511 dissemination channels, events that impact EL operations, such as power outages, accidents, and system failures
• Conduct notifications per escalation procedures in the event of High Profile incidents
• Perform periodic system checks of the 511 website, 511 phone, and other dissemination channels
• Perform periodic checks of 511 Driving Times and compare to Caltrans Changeable Message Sign (CMS) driving times
• Perform periodic checks of 511 Transit Departure Times for Bay Area Transit Agencies to ensure departure times are functional during transit service hours
• Document system deficiencies, failures and anomalies and make notifications in accordance with SOP
• Support emergency operations, including after-hours support of High Profile incidents
• Maintain skills proficiency in MTC 511 operations
• Maintain skills proficiency in Express Lanes operations adequately to support augmentation needs
• Participate in training needed for existing and new systems as they come online

What you need to be successful in this role:

• High School Diploma or GED
• Computer proficiency; skilled in standard software applications such as Microsoft Office (Word, Excel, Power Point, Access, Outlook)
• Clear and proper oral and written communication
• Experience supervising others in high-stress work environments
• Ability and willingness to work rotating shifts
• Ability and willingness to work as designated Essential Personnel
• Ability and willingness to support as augmented staff to the Express Lanes Operations Center

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#511operationsoperator

Iteris anticipates paying a rate of $29.97.