Freeways Operator I

Colonial Group; Tampa, Northern (FL, KY); Hybrid; USD 28,000 - 30,000; Full time

Job summary

Iteris is seeking Freeways Operators in the Tampa, FL area to monitor freeway management systems and act as the primary eyes and ears for detection and management of events. You will handle CCTV monitoring, SunGuide data entry, and coordination with law enforcement and external agencies.

The role requires on-call availability, strong communication, and the ability to write concise reports. Training on SunGuide and Windows apps will be provided; the position is onsite in Tampa.

Qualifications

• High School Diploma preferred.
• Strong interpersonal skills and ability to work well within a group.
• Ability to clearly communicate technical information in layman’s terms.
• Ability to work alternate work schedules and be on-call 24 hours/day.
• Ability to gain acceptable skill in the use of SunGuide software and Windows-based applications.
• Ability to write reports clearly and concisely.
• Ability to coordinate real-time activities and priorities.

Responsibilities

• Monitor the status of freeways using CCTV cameras, detector data, and other sources.
• Enter events and congestion into SunGuide and disseminate info via ITS devices and FL511.
• Coordinate with Control Room staff, law enforcement, and external agencies.
• Dispatch RRSPs to motorists and assist law enforcement; log activities in SunGuide.
• Manage WWD events and perform daily ITS infrastructure checks.
• Coordinate with maintenance staff as needed and inform Emergency Services as required.
• Provide information to coordinators about locations of recurring/high-profile events.

Skills

Interpersonal skills

Clear communication

On-call availability

SunGuide software

Windows-based applications

Report writing

Real-time coordination

Education

High School Diploma

Tools

SunGuide

One.Network

Job description

Iteris is seeing multiple Freeways Operators to be able to join the team in the Tampa, FL area. Freeways Operators are responsible for the principal monitoring of the freeway management systems (FMS) and must possess strong familiarity with the District’s freeway system. The Operators are the highest profile positions in the RTMC, as they are the “eyes and ears” of detection and management of all activities being handled by the RTMC.

What you will be doing:

• Monitor the status of freeways using CCTV cameras, Road Ranger Service Patrols, detector data, etc. to include detecting, confirming, updating, and responding to scheduled and unscheduled traffic and incident management events, congestion, and travel time imbalances in the geographical coverage area
• Enter all scheduled and unscheduled events and congestion into SunGuide software and disseminate information using ITS devices, websites, and Florida 511 (FL511) system
• Coordinate with other Control Room staff, law enforcement, and external agencies in response to incidents
• Dispatch RRSPs to motorists, events, and to assist law enforcement in a timely and efficient manner, and log all activities into SunGuide and ensure the quality of information is complete and concise
• Manage WWD events
• Perform daily ITS infrastructure checks (CCTV cameras, DMSs, MVDSs, Video Wall, etc.) during the morning shift, and detect, confirm, and report equipment faults at other times affecting Control Room equipment, RTMC system field equipment, and application issues and open device failure tickets for malfunctions during these checks (performance)
• Coordinate with maintenance staff as needed
• Inform Emergency Services of traffic incidents within the RTMC coverage area. These events vary in scope and methods on how the operator responds notifying FHP, RRSP, local first responders, etc.
• Provide information to DEPARTMENT and VENDOR TIM Coordinators about locations of recurring and high-profile events to aid in identifying and correcting roadway issues
• Perform daily Lane Closure Notification System (also known as one.network) checks for work zones within operator assignment areas
• Follow FDOT District 7 policies and procedures, including the District 7 RTMC SOP
• Follow time requirements in the District 7 RTMC SOP for event confirmation, RRSP dispatching, DMS message posting, FL511 system update, etc.

What you need to be successful in this role:

• High School Diploma preferred
• Skills in interpersonal relationships and ability to work well within a group
• Ability to clearly communicate technical information in layman’s terms
• Ability to work alternate work schedules and be on-call 24 hours/day
• Ability to gain acceptable skill in the use of SunGuide software and Windows-based applications within the allotted time
• Ability to write reports clearly and concisely
• Ability to coordinate real-time activities and prioritiesKnowledge of communications and sending information via multiple communication devices

#LI-ONSITE

#freewaysoperationsopertator

Iteris anticipates paying an hourly rate between $20.00 and $22.00 for this role. Actual pay offered may be below or above these amounts, depending on the individual’s job-related knowledge, skills, and experience.