511 Traveler Information Operations Dispatcher

Iteris, Inc.; Oakland (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401k with immediate matching

PTO benefits

Medical/Dental/Vision coverage

Life insurance

Medical reimbursement plans

Disability coverage

Education assistance

Job summary

Iteris, Inc. in Oakland, CA is seeking a 511 Operations Operator to monitor traveler information sources, collect and disseminate traffic and transit data, and ensure timely, accurate updates across 511 channels.

You will verify information, coordinate with operations partners, respond to incidents, and perform system checks on 511 and related feeds, with after-hours support for High Profile events. This role requires strong communication and the ability to work rotating shifts.

Qualifications

• High School Diploma or GED is required.
• Proficiency with Microsoft Office applications.
• Clear and effective oral and written communication.
• Experience supervising others in high-stress environments.
• Ability and willingness to work rotating shifts.
• Willingness to perform as essential personnel.
• Willingness to support Express Lanes Operations Center.

Responsibilities

• Monitor Partner Agency Traveler Information Sources and other identified feeds.
• Collect and disseminate traveler information, both traffic and transit, ensuring quality and timeliness.
• Verify accuracy of traveler information before publishing to 511 channels.
• Coordinate with operations partners to obtain updated information on incidents and events.
• Coordinate with staff to report events impacting operations via 511 channels.
• Respond to High Profile incidents per escalation procedures.
• Perform periodic system checks of the 511 website, 511 phone, and other channels.
• Check 511 Driving Times against CMS driving times and 511 Transit Departure Times.
• Document deficiencies and notify according to SOP; provide after-hours support as needed.
• Maintain skills proficiency in MTC 511 and Express Lanes operations; participate in trainings.

Skills

Microsoft Office

Communication skills

Supervising others

Shift flexibility

Education

High School Diploma or GED

Job description

Iteris, Inc. in Oakland, CA is seeking a 511 Operations Operator to monitor traveler information sources, collect and disseminate traffic and transit data, and ensure timely, accurate updates across 511 channels.

You will verify information, coordinate with operations partners, respond to incidents, and perform system checks on 511 and related feeds, with after-hours support for High Profile events. This role requires strong communication and the ability to work rotating shifts.