511 Operations Supervisor

Colonial Group; Oakland (CA); On-site; USD 50,000 - 66,000; Full time

Job summary

Iteris is seeking a skilled 511 Operations Supervisor to lead shift operations and serve as the main contact for incident management. You will mentor staff, provide critical decision support, and ensure timely dissemination of traveler information across 511 channels.

Ideal candidates will possess ITS knowledge, ATMS proficiency, calm leadership under pressure, and experience supervising in high-stress environments.

Qualifications

• General knowledge of ITS and traffic management standards.
• Skilled in ATMS applications.
• Ability to stay calm under pressure in various work conditions.
• Geographic familiarity with regional roadway network.
• Strong problem solving and critical thinking.
• Effective interpersonal leadership and communication.
• Proficient with MS Office (Word, Excel, PowerPoint, Access, Outlook).
• Experience supervising others in high-stress environments.
• Willingness to work rotating shifts and be Essential Personnel.
• Willingness to augment Express Lanes Operations Center.

Responsibilities

• Mentor subordinate staff and provide performance feedback.
• Provide effective operational decisions during shift operations.
• Lead shift supervision and ensure SOP adherence and task execution.
• Monitor traveler information sources and feeds.
• Ensure timely, accurate dissemination of information.
• Verify information before publishing to 511 channels.
• Coordinate with partners on messaging plans for events.
• Respond to incidents and emergencies as required.
• Communicate with Express Lanes staff to report impacting events.
• Perform periodic system checks of 511 sites and CMS times.

Skills

ITS knowledge

ATMS applications

Calm under pressure

Geographic familiarity

Problem solving

Interpersonal leadership

Communication

Supervision experience

Shift work

Essential Personnel readiness

Tools

MS Office

Job description

Iteris is seeking a 511 Operations Supervisor that will be the main point of contact and overseeing all shift operations. Provides management with key decision-making information, allowing more users to safely navigate incidents and emergencies.

What you will be doing:

• Mentor subordinate staff; provide feedback for performance evaluations
• Provide effective operational decisions and guidance during shift operations, based on critical thinking
• Provide operational supervision and staff leadership during shift operations, ensuring readiness, SOP adherence, and appropriate execution of operations tasks (as listed below)
• Monitor Partner Agency Traveler Information Sources and other identified sources/feeds
• Collect and disseminate traveler information, both traffic and transit, ensuring quality (timely, accurate, and consistent) operational performance
• Verify accuracy of traveler information, obtaining supplemental information and making edits as necessary before publishing to 511 dissemination channels within established performance timeframe
• Coordinate with MTC staff to prepare messaging plans for planned events
• Coordinate with operations partners / stakeholders to obtain updated information on traffic incidents, and monitor systems to ensure updated information is being provided to users
• Coordinate with operations partners/stakeholders to respond to current and future events, including major traffic and transit disruptions, and emergencies
• Coordinate directly with Express Lanes (EL) operations staff to obtain and report, via 511 dissemination channels, events that impact EL operations, such as power outages, accidents, and system failures
• Conduct notifications per escalation procedures in the event of High Profile incidents
• Perform periodic system checks of the 511 website, 511 phone, and other dissemination channels
• Perform periodic checks of 511 Driving Times and compare to Caltrans Changeable Message Sign (CMS) driving times
• Perform periodic checks of 511 Transit Departure Times for Bay Area Transit Agencies to ensure departure times are functional during transit service hours
• Document system deficiencies, failures and anomalies and make notifications in accordance with SOP
• Support emergency operations, including after-hours support of High Profile incidents
• Maintain skills proficiency in MTC 511 operations
• Maintain skills proficiency in Express Lanes operations adequately to support augmentation needs
• Participate in training needed for existing and new systems as they come online
• Facilitate communications (needs, strategies, ideas, etc.) up and down the chain of command
• Other duties as assigned

What you need to be successful in this role:

• General knowledge of Intelligent Transportation Systems (ITS) and traffic management standards
• Skilled in the use of Advanced Traffic Management Systems (ATMS) applications
• Ability to be calm and effective under pressure and in a variety of work conditions
• Geographic familiarity with regional roadway network
• Problem solving and critical thinking skill
• Effective interpersonal skills with emphasis on positive leadership
• Computer proficiency; skilled in standard software applications such as Microsoft Office (Word, Excel, Power Point, Access, Outlook)
• Clear and proper oral and written communication
• Experience supervising others in high-stress work environments
• Ability and willingness to work rotating shifts
• Ability and willingness to work as designated Essential Personnel
• Ability and willingness to support as augmented staff to the Express Lanes Operations Center

Iteris anticipates paying a rate of $41.90.

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