511 Operator

Iteris, Inc.; Oakland (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401k with immediate matching

PTO benefits

Medical/Dental/Vision coverage

Life insurance

Medical reimbursement plans

Disability coverage

Education assistance

Job summary

Iteris, Inc. in Oakland, CA is seeking a 511 Operations Operator to monitor traveler information sources, collect and disseminate traffic and transit data, and ensure timely, accurate updates across 511 channels.

You will verify information, coordinate with operations partners, respond to incidents, and perform system checks on 511 and related feeds, with after-hours support for High Profile events. This role requires strong communication and the ability to work rotating shifts.

Qualifications

• High School Diploma or GED is required.
• Proficiency with Microsoft Office applications.
• Clear and effective oral and written communication.
• Experience supervising others in high-stress environments.
• Ability and willingness to work rotating shifts.
• Willingness to perform as essential personnel.
• Willingness to support Express Lanes Operations Center.

Responsibilities

• Monitor Partner Agency Traveler Information Sources and other identified feeds.
• Collect and disseminate traveler information, both traffic and transit, ensuring quality and timeliness.
• Verify accuracy of traveler information before publishing to 511 channels.
• Coordinate with operations partners to obtain updated information on incidents and events.
• Coordinate with staff to report events impacting operations via 511 channels.
• Respond to High Profile incidents per escalation procedures.
• Perform periodic system checks of the 511 website, 511 phone, and other channels.
• Check 511 Driving Times against CMS driving times and 511 Transit Departure Times.
• Document deficiencies and notify according to SOP; provide after-hours support as needed.
• Maintain skills proficiency in MTC 511 and Express Lanes operations; participate in trainings.

Skills

Microsoft Office

Communication skills

Supervising others

Shift flexibility

Education

High School Diploma or GED

Job description

What You Will Be Doing

• Monitor Partner Agency Traveler Information Sources and other identified sources/feeds
• Collect and disseminate traveler information, both traffic and transit, ensuring quality (timely, accurate, and consistent) operational performance
• Verify accuracy of traveler information, obtaining supplemental information and making edits as necessary before publishing to 511 dissemination channels within established performance timeframe
• Coordinate with operations partners / stakeholders to obtain updated information on traffic incidents, and monitor systems to ensure updated information is being provided to users
• Coordinate with operations partners/stakeholders to respond to current and future events, including major traffic and transit disruptions, and emergencies
• Coordinate directly with Express Lanes (EL) operations staff to obtain and report, via 511 dissemination channels, events that impact EL operations, such as power outages, accidents, and system failures
• Conduct notifications per escalation procedures in the event of High Profile incidents
• Perform periodic system checks of the 511 website, 511 phone, and other dissemination channels
• Perform periodic checks of 511 Driving Times and compare to Caltrans Changeable Message Sign (CMS) driving times
• Perform periodic checks of 511 Transit Departure Times for Bay Area Transit Agencies to ensure departure times are functional during transit service hours
• Document system deficiencies, failures and anomalies and make notifications in accordance with SOP
• Support emergency operations, including after-hours support of High Profile incidents
• Maintain skills proficiency in MTC 511 operations
• Maintain skills proficiency in Express Lanes operations adequately to support augmentation needs
• Participate in training needed for existing and new systems as they come online

What You Need To Be Successful In This Role

• High School Diploma or GED
• Computer proficiency; skilled in standard software applications such as Microsoft Office (Word, Excel, Power Point, Access, Outlook)
• Clear and proper oral and written communication
• Experience supervising others in high-stress work environments
• Ability and willingness to work rotating shifts
• Ability and willingness to work as designated Essential Personnel
• Ability and willingness to support as augmented staff to the Express Lanes Operations Center

#511operationsoperator

Iteris anticipates paying a rate of $29.97.

What’s In It For You

• 401(k) with immediate matching and no vesting period
• Generous Paid-Time-Off [PTO] benefits
• Comprehensive medical, dental, and vision coverage
• Life insurance
• Medical reimbursement plans
• Disability coverage
• Education assistance program

Iteris, Inc. is a provider of smart mobility infrastructure management solutions and part of the Almaviva Group businesses serving the transportation and logistics industry. Iteris’ cloud-enabled solutions help public transportation agencies, municipalities, commercial entities, and other transportation infrastructure providers monitor, visualize, and optimize mobility infrastructure to make mobility safe, efficient, and sustainable. As a pioneer in intelligent transportation systems technology, Iteris’ advanced detection sensors, mobility and traffic data, software-as-a-service offerings, and consulting services represent a comprehensive range of mobility infrastructure management solutions that serve customers in the United States and internationally. For more information, visit Iteris’ website at www.iteris.com.

The Almaviva Group designs, implements, and manages advanced technological solutions and systems and related logistics structures for companies and public administrations operating in a variety of sectors, including, but not limited to, transport, logistics, agriculture, digital health, defense and security, energy, utilities, financial services, industry, telecommunications, and media. For more information, visit Almaviva’s website at www.almaviva.it.

Iteris, Inc is an affirmative action and equal employment opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law. Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver’s license may be required based on essential duties.