Strategic Service Advisor — Automotive & Diesel Support

Central-Power-Systems-; Liberty (MO); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Health benefits including Medical, DCS

401(k) with company match

Paid Time Off + 7 Company Paid Holidys

Tool Programs for entry level

Résumé du poste

Central Power Systems & Services is seeking a Service Advisor to act as the liaison between the Service Department and customers. You will own repair orders, communicate with the Foreman and Technicians, and present estimates and repair plans to customers in a timely manner.

The role emphasizes upselling service, updating customers throughout repairs, and coordinating with Parts to prevent delays. A strong customer-service orientation and prior shop experience are required.

Qualifications

• High school diploma required; technical automotive/diesel education is a plus.
• Experience in a shop environment; heavy-duty diesel experience preferred.
• Excede software experience preferred.
• 2+ years sales experience, specifically upselling service.
• Strong written and verbal communication skills.

Responsabilités

• Greet customer, establish rapport and gather repair issue information.
• Communicate intake of repair orders to the Foreman.
• Create and present Customer(s) with Estimate(s) and/or Repair Plans.
• Maintain communication with Technician, Foreman and Customer to ensure timely repair completion.
• Collaborate with Parts Dept. to ensure timely ordering and prevent delays.
• Identify, manage and process Warranty Repairs, working with Warranty team for compliant documentation.
• Update Customers on status throughout repair process.
• Meet or exceed service upselling goals.
• Customer pickup; process customer invoicing and payments; adhere to safety policies.

Connaissances

Customer service

Upselling

Communication

Sales

Formation

High school diploma

Automotive/Diesel tech education

Outils

Excede software

Description du poste

Central Power Systems & Services is seeking a Service Advisor to act as the liaison between the Service Department and customers. You will own repair orders, communicate with the Foreman and Technicians, and present estimates and repair plans to customers in a timely manner.

The role emphasizes upselling service, updating customers throughout repairs, and coordinating with Parts to prevent delays. A strong customer-service orientation and prior shop experience are required.