Service Advisor | Diesel/HD Shop Leader

Central Power Systems & Services; Liberty (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits including Medical, D

401(k) with company match

Paid Time Off + Holidays

Tool programs for entry level techs

Internal growth opportunities

Job summary

Central Power Systems & Services in Liberty, MO is seeking a Service Advisor to act as the liaison between the Service Department and customers, owning repair orders from intake to completion. You will present estimates, coordinate with technicians and foreman, upsell service where appropriate, and ensure timely repairs while maintaining strong customer communication.

This role offers a team-based incentive plan and a path for growth within a supportive shop environment.

Qualifications

• High school diploma required; technical education in Automotive or Diesel a plus.
• Experience in a shop environment; heavy-duty diesel shop experience preferred.
• Excede software experience preferred.
• 2+ years sales experience, specifically upselling service.
• 3+ years experience and industry knowledge preferred.
• Strong written and verbal communication skills.

Responsibilities

• Greet customer, establish rapport and gather repair issue information
• Communicate intake of repair orders to the Foreman
• Create and present Customer(s) with Estimate(s) and or Repair Plans
• Maintain communication with Technician, Foreman and Customer to ensure timely repair completion and customer satisfaction
• Collaborate with Parts Dept. to ensure timely ordering and prevent delays
• Identify, manage and process Warranty Repairs, working with Warranty team for compliant documentation
• Update Customers on status throughout repair process
• Meet or exceed service upselling goals
• Customer Pick-up
• Process customer invoicing and payments
• Adhere to all safety policies and maintain safe environment for customers and employees
• Other duties as assigned

Skills

Customer communication

Upselling service

Written communication

Verbal communication

Education

High school diploma

Automotive/Diesel related tech education

Tools

Excede software

Job description

Central Power Systems & Services in Liberty, MO is seeking a Service Advisor to act as the liaison between the Service Department and customers, owning repair orders from intake to completion. You will present estimates, coordinate with technicians and foreman, upsell service where appropriate, and ensure timely repairs while maintaining strong customer communication.

This role offers a team-based incentive plan and a path for growth within a supportive shop environment.