5-Star Front Desk & Guest Experience Lead

spsnorthamerica; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career growth

Learning & development

Recognition programs

Paid time off

Referral bonuses

Benefits package

Job summary

SPS North America is seeking a polished Receptionist to be the first point of contact and brand ambassador for our Houston office. You will greet guests, manage the front desk, route calls, and support facilities operations to ensure a seamless, five-star guest experience.

You will work with Client Services leadership to maintain a professional environment, handle multi-line phones, MS Office tasks, and contribute to the daily office workflow with reliability and discretion.

Qualifications

• Education: High School Diploma or equivalent.
• 1-3 years of professional experience (Reception, Concierge, or High-end Hospitality strongly preferred).
• Physical agility: comfortable walking, standing, and lifting up to 40 lbs.

Responsibilities

• Greet visitors and manage the digital guest log while following security protocols (NDAs).
• Route calls and handle sensitive inquiries with discretion.
• Issue badges and manage access cards for facility security.
• Cross-trained in Mail Services, Hospitality, and Facilities Support to keep the office running smoothly.
• Set up high-tech conference rooms and coordinate catering as needed.
• Maintain pristine reception, barista, and pantry areas.

Skills

Customer service

Professional demeanor

English communication

Reliability

Education

High School Diploma or equivalent

Tools

MS Office

Multi-line phone systems

Job description

SPS North America is seeking a polished Receptionist to be the first point of contact and brand ambassador for our Houston office. You will greet guests, manage the front desk, route calls, and support facilities operations to ensure a seamless, five-star guest experience.

You will work with Client Services leadership to maintain a professional environment, handle multi-line phones, MS Office tasks, and contribute to the daily office workflow with reliability and discretion.