3rd Shift NOC Lead: 24/7 Mission Ops

Leidos Inc; San Antonio (TX); On-site; USD 73,000 - 133,000; Full time

Benefits offered by this job

Health and Wellness programs

Income Protection

Paid Leave

Retirement

Job summary

Leidos is seeking an Operations Shift Lead for the 3rd shift (9 PM to 5 AM) to join the CESO effort in San Antonio, TX. The role is 100% on-site and requires a TS/SCI clearance with DoD 8750 IAT II certification. The candidate will lead incident coordination and coordinate across multiple teams.

Responsibilities include monitoring, SLA adherence, shift handovers, and post-incident reviews, with mentorship of junior staff and documentation of operational metrics.

Qualifications

• Bachelor's degree and 4+ years of related experience in Windows or Linux environments.
• Active TS/SCI security clearance required.
• DoD 8750 certification at least IAT level II (e.g., Security+ce).
• Willingness to obtain CI Poly in the future.
• Comfortable working 24/7 shifts, including nights, weekends, and holidays.
• Experience leading an operations team or senior escalation point.
• Strong incident coordination and communication skills.
• Ability to make independent risk-based decisions during outages.
• Experience with monitoring tools such as SolarWinds, Splunk, or equivalent.
• Familiarity with ITIL Incident, Problem, and Change Management.
• Experience with ticketing systems like ServiceNow or Jira.
• Knowledge of DNS, DHCP, VPNs, routing, switching.
• Familiarity with Windows/Linux infrastructure and cloud environments.
• Hands-on IT Cybersecurity, Network Operations, or Windows Server administration.

Responsibilities

• Lead and coordinate operations tasks during assigned shifts.
• Oversee monitoring of networks, servers, apps, and infrastructure for outages or performance issues; own triage and resolution.
• Coordinate with network, systems, security, applications, and vendor teams.
• Ensure adherence to SLAs, escalation procedures, and runbooks.
• Review alerts for trends and potential improvements.
• Conduct shift handovers and maintain operational docs.
• Mentor and guide staff during complex incidents.
• Prepare incident reports, shift summaries, and metrics.
• Participate in major incident management and post-incident reviews.

Skills

Incident coordination

Windows/Linux

Monitoring tools

ITIL processes

ServiceNow/Jira

DNS/DHCP/VPN

Team leadership

Decision making

Communication

Root-cause analysis

Education

Bachelor's degree

Tools

SolarWinds

Splunk

Microsoft Windows Server

Linux servers

Job description

Leidos is seeking an Operations Shift Lead for the 3rd shift (9 PM to 5 AM) to join the CESO effort in San Antonio, TX. The role is 100% on-site and requires a TS/SCI clearance with DoD 8750 IAT II certification. The candidate will lead incident coordination and coordinate across multiple teams.

Responsibilities include monitoring, SLA adherence, shift handovers, and post-incident reviews, with mentorship of junior staff and documentation of operational metrics.