Network Ops Shift Lead

RMantra Solutions; Alexandria, Northern (VA, KY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

RMantra Solutions seeks an Operations Shift Lead for a 3rd shift (10 PM–6 AM) in Arlington, VA. The role is 100% onsite, leading a operations team responsible for monitoring, incident triage, and cross-team coordination within a secure SWS platform.

The candidate will own incident resolution, ensure SLA adherence, and mentor staff while preparing shift reports and reviewing major incidents. A TS/SCI clearance and DoD 8750 IAT II certification are required.

Qualifications

• Bachelor's degree plus 4+ years in Windows or Linux server environments.
• Active TS/SCI security clearance required.
• DoD 8750 certification at least IAT level II (e.g., Security+CE).
• Comfortable working 24x7 shifts, including nights, weekends, and holidays.

Responsibilities

• Lead and coordinate operations tasks during assigned shifts.
• Oversee monitoring of network, servers, apps, and infrastructure for outages and performance issues.
• Own incident triage, escalation, and resolution through closure.
• Coordinate with network, systems, security, application, and vendor teams.
• Ensure adherence to SLAs and runbooks; review alerts for trends and improvements.
• Prepare incident reports, shift summaries, and operational metrics.

Skills

Shift leadership

Incident coordination

Communication

Decision making under pressure

Root-cause analysis

ITIL processes

Education

Bachelor's degree + 4+ years

Tools

SolarWinds

Splunk

ServiceNow

Jira

Job description

This position is 100% Onsite. This position is in Arlington, VA, with occasional/situational travel.

Schedule

100% onsite3rd shift (10PM to 6AM)

Clearance

US Citizens withDOD Top Secret/SCI

We are currently seeking an Operations Shift Lead 3 rd shift (10PM to 6AM) to join the Compartmented Enterprise Services Office (CESO) effort. This program is establishing a modern secure web service (SWS) operation as part of a state-of-the-art, highly automated platform capable of supporting a rapidly expanding customer population.

This position is based in Arlington, VA and is 100% on-site.

• Lead and coordinate operations tasks during assigned shifts.
• Oversee Monitoring of network, servers, applications, and infrastructure for outages and performance issues.
• Own incident triage, escalation, and resolution through closure.
• Coordinate with network, systems, security, application, and vendor teams.
• Ensure adherence to SLAs, escalation procedures, and operational runbooks.
• Review alerts and incidents for trends, recurring problems, and potential improvements.
• Conduct shift handovers and maintain accurate operational documentation.
• Mentor and provide technical guidance during complex incidents.
• Prepare incident reports, shift summaries, and operational metrics.
• Participate in major incident management and post-incident reviews.

Basic Qualifications

• Bachelor's degree and 4+ years of overall related experience with a Windows or Linux server environment. Additional experience, education and training may be considered in lieu of degree
• An active TS/SCI security clearance is required for this position.
• Currently possess DoD 8750 certification at least IAT level II, e.g Security+ce.
• Candidate may be asked to obtain CI Poly in future
• Comfortable working 24x7 shifts, including nights, weekends, and holidays.
• Previous experience leading an operations team or acting as a senior escalation point.
• Excellent communication and incident coordination skills.
• Strong decision-making under pressure. Must be able to make independent risk based decisions while leading a small team during outages.
• Experience with monitoring tools such as SolarWinds, Splunk, or equivalent
• Strong troubleshooting and root-cause analysis skills.
• Working knowledge of ITIL processes, particularly Incident, Problem, and Change Management.
• Experience with ticketing systems such as ServiceNow, Jira, or similar.
• Strong understanding of DNS, DHCP, VPNs, routing, switching
• Familiarity with Windows/Linux infrastructure and cloud environments.
• Hands on experience in IT Cybersecurity, Network Operations, or Windows Server administration.

Preferred Qualifications

• Prior experienced with DISA and DISA's support to mission partners
• TS/SCI w/CI Poly Preferred
• Previous shift-lead or team-lead experience in a DoD, military, or cleared NOC/SOC environment
• Experience refining shift SOPs, playbooks, or escalation procedures based on operational trends

Join a dynamic team where your ideas matter and your career thrives.