3rd Shift Operations Lead — Secure IT & NOC

Leidos; Arlington (VA); On-site; USD 73,000 - 133,000; Full time

Benefits offered by this job

Health and Wellness programs

Competitive compensation

Income Protection

Paid Leave

Retirement

Job summary

Leidos seeks an Operations Shift Lead for the 3rd shift in Arlington, VA, on-site. The role focuses on leading operational tasks, incident triage, and coordinating across multiple technical teams to maintain service levels. The candidate will mentor staff, generate shift reports, and drive root-cause analysis.

Requirements include a Bachelor's degree with 4+ years in Windows or Linux environments, active TS/SCI clearance, and DoD 8750 IAT II certification. Flexibility for 24/7 shifts is required.

Qualifications

• Bachelor's degree with 4+ years in Windows or Linux server environments.
• Active TS/SCI clearance required for this position.
• DoD 8750 IAT Level II (e.g., Security+ CE) certification required.
• Willingness to work 24/7 shifts, including nights, weekends and holidays.
• Experience leading an operations team or as a senior escalation point.
• Familiar with monitoring tools such as SolarWinds or Splunk and ITIL processes.

Responsibilities

• Lead and coordinate operations tasks during assigned shifts.
• Oversee monitoring of network, servers, applications, and infrastructure for outages and performance issues.
• Own incident triage, escalation, and resolution through closure.
• Coordinate with network, systems, security, application, and vendor teams.
• Ensure adherence to SLAs, escalation procedures, and runbooks.
• Review alerts and incidents for trends and potential improvements.
• Conduct shift handovers and maintain operational documentation.
• Mentor and provide technical guidance during complex incidents.
• Prepare incident reports, shift summaries, and operational metrics.
• Participate in major incident management and post-incident reviews.

Skills

Communication

Incident coordination

Troubleshooting

Root-cause analysis

Monitoring tools

DNS/DHCP/VPNs

Windows/Linux admin

ITIL processes

Education

Bachelor's degree

DoD 8750 IAT level II (Security+ce)

Active TS/SCI clearance

Tools

ServiceNow

Jira

SolarWinds

Splunk

Job description

Leidos seeks an Operations Shift Lead for the 3rd shift in Arlington, VA, on-site. The role focuses on leading operational tasks, incident triage, and coordinating across multiple technical teams to maintain service levels. The candidate will mentor staff, generate shift reports, and drive root-cause analysis.

Requirements include a Bachelor's degree with 4+ years in Windows or Linux environments, active TS/SCI clearance, and DoD 8750 IAT II certification. Flexibility for 24/7 shifts is required.