NOC Analyst — 3rd Shift (Mainframe & Cloud Ops)

FNBO

Omaha, Northern (NE, KY)

Hybrid

USD 52,000 - 86,000

Full time

2 days ago

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Benefits offered by this job

Medical Insurance

401k Matching

Time Off Programs

HSA

Job summary

FNTS’s NOC Analyst (3rd Shift: 11PM - 07:30AM CST) provides 24x7 support for mainframe and cloud-core systems, monitoring batch processes, outages, and incidents. The role emphasizes timely communication, escalation, and collaboration with partners and internal teams to maintain high-availability services.

The ideal candidate has strong desktop/server/network operations knowledge, solid customer service skills, and experience with mainframe environments.

Qualifications

Experience in enterprise IT operations.
Proven customer service experience.
Ability to communicate clearly in written and spoken english.

Responsibilities

Monitor and submit customer mainframe batch processes.
Monitor and report network/server outages.
Mainframe job scheduling and abend remediation (CA7/CA Scheduler/IBM Tivoli).
Monitor customer communications via email/phone and escalate as needed.
Participate in customer bridge calls.
Monitor and assist with server patching activities.
Perform incident triage and escalation.
Create and update runbooks and procedures.
Suggest improvements to enhance client experience.
Contribute to automation initiatives.

Skills

Desktop operations

Server operations

Network operations

Communication skills

Mainframe knowledge

Education

Bachelors degree in IT or related field

Tools

CA7

CA Scheduler

IBM Tivoli

Job description

The ideal candidate has strong desktop/server/network operations knowledge, solid customer service skills, and experience with mainframe environments.

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