Night-Shift Production Operations Analyst I

Early Warning; Scottsdale (AZ); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Healthcare Coverage

401(k) Retirement Plan

Paid Time Off

Paid Parental Leave

Maven Family Planning

Job summary

Early Warning is seeking a Production Support specialist to monitor and troubleshoot production, file processing, and incident handling during the 10:30pm–9:00am shift. You will support customers, monitor systems, and maintain knowledge management to improve operations.

The role requires a high school diploma, 1 year of experience, and familiarity with Windows, Linux, and IBM Mainframe. It offers a hybrid schedule in major U.S. cities with a base pay scale of $21.15–$25.00 hourly plus benefits.

Qualifications

• High school diploma.
• Minimum of 1 year of work experience or on-the-job training.
• Must be able to work different schedules, including nights and weekends.
• Familiarity with Windows, Linux, IBM Mainframe operating systems.
• Experience with Microsoft Office applications.
• Effective written and verbal communication skills. Excellent customer service and ability to communicate clearly and professionally under pressure in a fast-paced environment.
• Attention to detail, accuracy, policy compliance, and ability to follow documented processes and procedures.
• Ability to multi-task, prioritize and manage time effectively.
• Team-oriented and collaborative.
• Background and drug screen

Responsibilities

• Provide support to internal and external customers, researching and resolving issues according to documented procedures and escalating to appropriate on-call staff as needed.
• Assists in development of self-service tools, by providing accurate categorization, prioritization of all customers contacts via our Customer Relationship Management tool (CRM).
• Monitor all production applications, and internal systems: to ensure the delivery of all input, and output files is successfully.
• Troubleshoot unsuccessful or missing file deliveries according to approved processes.
• Monitor all systems, network, and applications components for operational stability.
• Responsible for identifying and tracking gaps in operational analytics protocols to assist in the creation of automated, and practical solutions.
• Identify and report system, application and network issues ensuring all events are entered into the ticket tracking application.
• Perform triage and troubleshooting, and appropriately escalating incidents that cannot be resolved.
• Track and monitor escalated issues to ensure proper and timely resolution.
• Providing clear and concise communication, documentation, and severity trending.
• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data
• Create and maintain documentation of operational processes to conform to audit requirements.
• Thoroughly document all support events in a workflow ticketing system in a timely manner ensuring that subsequent review of any incident is effective for knowledge base utilization

Skills

Customer support

Troubleshooting

Written & verbal communication

Teamwork

Time management

Researching issues

Education

Bachelor's degree in Information Systems

Tools

Windows

Linux

IBM Mainframe

Job description

Early Warning is seeking a Production Support specialist to monitor and troubleshoot production, file processing, and incident handling during the 10:30pm–9:00am shift. You will support customers, monitor systems, and maintain knowledge management to improve operations.

The role requires a high school diploma, 1 year of experience, and familiarity with Windows, Linux, and IBM Mainframe. It offers a hybrid schedule in major U.S. cities with a base pay scale of $21.15–$25.00 hourly plus benefits.