3rd Shift - FT Customer Service Representative

Paycom - ATS; Indiana; On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

PTO

401K match

Health insurance

Life insurance

Employee assistance

Free Black Card

Job summary

National Fitness Partners in Indianapolis, IN is hiring a Customer Service Representative for a third-shift position starting at $13 per hour with a $1 shift differential. Duties include greeting members, answering calls, processing purchases, and promoting Planet Fitness classes.

The role requires customer service experience, a high school diploma or GED, basic computer proficiency, and the ability to lift up to 75 lbs. Benefits include PTO, 401K match up to 4%, and health insurance options.

Qualifications

• Customer service experience required.
• High school diploma/GED or equivalent required.
• Must be 18 years or older.
• Basic computer proficiency required.

Responsibilities

• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote fitness instruction classes to active and new members.
• Provide a clean, sanitized and safe club environment.

Skills

Customer service experience

Education

High school diploma/GED

Tools

Basic computer proficiency

Job description

Job Details: Job Location: L160 10th Street - Indianapolis, IN, Salary Range: Undisclosed, Job Shift: Third Shift, Full - Time: Starting at $13 per hour. This includes a $1 differential for third shift.

Schedule

• < Monday thru Thursday: 10PM to 6AM
• Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don't just work in fitness- we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable - Self-starters who pursue excellence.
• We Are Driven - Problem solvers who deliver results.
• We Are Passionate - Positive energy with a real desire to help others.
• We Are Ambitious - Always learning and growing toward success.

We believe in the power of our people to make a difference. If you're looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Qualifications: Job Requirements

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift