Overnight Planet Fitness FT Customer Service Representative

Planet Fitness; Brownsburg (IN); On-site; USD 13,638 - 19,424; Full time

Benefits offered by this job

Growth Opportunities

401K Retirement Fund

Health Insurance Options

Free employee Black Card Membership

PTO for all employees

Job summary

Planet Fitness in Brownsburg is hiring a Customer Service Representative for the third shift. The role involves providing exceptional customer service to members, answering phones, signing up new members, and maintaining a clean gym environment.

Applicants should have customer service experience and a high school diploma/GED. Benefits include competitive pay, growth opportunities, and health insurance options. Join a team dedicated to transforming lives through affordable fitness!

Qualifications

• 18 years of age or older required.
• Customer service experience is essential.
• Basic computer proficiency is needed.

Responsibilities

• Provide superior customer service to members and guests.
• Answer phones in a friendly manner using an information script.
• Greet and sign up new members, and log amenities.

Skills

Customer service experience

Basic computer proficiency

Education

High school diploma/GED equivalent preferred

Job description

Job Details

Job Location: L168 Brownsburg - Brownsburg, IN 46112
Job Shift: Third Shift Full – Time: Starting at $12 per hour

Schedule: Monday thru Friday 10PM-6AM

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

About Us

At National Fitness Partners, we don’t just work in fitness—we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

Our Values

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability 100% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Qualifications

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift