3rd-Level Support Specialist – Datenbank & Fehleranalyse (m/w/d) - Homeoffice möglich

zollsoft; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Zollsoft is seeking an experienced technical support specialist to handle advanced database-related issues. This full-time, permanent role offers the option to work from home, with flexibility across regions.

You will analyze complex support cases involving databases and software errors, investigate issues to identify root causes, and guide customers toward effective resolutions with specialist-level assistance.

Qualifications

• Experience in customer or technical support.
• Ability to analyze problems and work through technical issues methodically.

Responsibilities

• Analyze complex support cases involving databases and software errors.
• Investigate reported issues to identify likely causes and determine a path to resolution.
• Support customers with technical problems that require specialist-level attention.

Skills

Customer support experience

Analytical thinking

Job description

Role overview

Provide advanced technical support for database-related issues, investigating complex problems that need deeper analysis and resolution. The role is full-time and permanent, with the possibility of working from home.

Responsibilities

• Analyze complex support cases involving databases and software errors.
• Investigate reported issues to identify likely causes and determine a path to resolution.
• Support customers with technical problems that require specialist-level attention.

Requirements

• Experience in customer or technical support.
• Ability to analyze problems and work through technical issues methodically.

Benefits and work setup

• Full-time, permanent position.
• Home-office work is possible; locations listed include several regions across Germany.