Support Engineer (m/w/d) – Konstanz, Berlin oder remote

seitenbau-gmbh; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

Seit enbau GmbH is seeking an experienced software support specialist to provide second- and third-line assistance for our users. This permanent, full-time role may be based remotely or on-site in Germany.

You will resolve software issues, handle escalated requests, and collaborate with product teams to improve support processes and response times.

Qualifications

• The listing describes the role as experienced; it does not specify particular skills, qualifications, or years of experience.

Responsibilities

• Support users with software-related issues.
• Handle escalated second- and third-line support requests.

Job description

Role overview

Provide software support for users and help resolve technical issues across second- and third-line support. The available description identifies a permanent, full-time role, but does not provide enough detail to establish the supported products, daily workflow, or the team’s service scope.

Responsibilities

• Support users with software-related issues.
• Handle escalated second- and third-line support requests.

Requirements

• The listing describes the role as experienced; it does not specify particular skills, qualifications, or years of experience.

Benefits and work setup

• Permanent, full-time position.
• The role may be based remotely or in Konstanz or Berlin.