Identity and Access Management Support Engineer (m/f/d)

iC Consult; United States; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid/Remote work

30 days annual leave

Mobility support

Job summary

iC Consult is seeking an IAM Engineer to support enterprise customers as part of a managed services team. The role blends day-to-day IAM administration with guidance on data interfaces, SSO configuration, ticket triage, and implementing standard changes.

You will work across hybrid/remote setups in Germany, collaborate with customers, and maintain strong security and data protection practices. Fluent German and English are required.

Qualifications

• A university degree in computer science or a comparable qualification.
• Interest in complex enterprise identity and centralized user data management.
• Strong analytical and problem-solving skills, with a customer-focused approach and clear communication.
• Sound knowledge of databases and directory services.
• Awareness of information security and data protection.
• Professional spoken and written German and English.

Responsibilities

• Administer customer IAM solutions within a service team.
• Advise customers on requirements for central identity data interfaces.
• Configure cloud applications for federated single sign-on with identity providers.
• Investigate support tickets, diagnose issues, and communicate findings.
• Implement service requests and standard changes.

Skills

Enterprise IAM

Analytical thinking

Customer focus

Communication

German & English

Education

University degree in CS or similar

Tools

Web technologies & protocols

Job description

Role overview

Support and administer identity and access management services for enterprise customers as part of a managed services team. The role combines day-to-day system administration with customer guidance on data interfaces, federated single sign-on configuration, ticket-based investigation, and delivery of routine service changes.

Responsibilities

• Administer customer IAM solutions within a service team.
• Advise customers on requirements for central identity data interfaces.
• Configure cloud applications for federated single sign-on with identity providers.
• Investigate support tickets, diagnose issues, and communicate findings.
• Implement service requests and standard changes.

Requirements

• A university degree in computer science or a comparable qualification.
• Interest in complex enterprise identity and centralized user data management.
• Strong analytical and problem-solving skills, with a customer-focused approach and clear communication.
• Sound knowledge of databases and directory services.
• Awareness of information security and data protection.
• Professional spoken and written German and English.

Nice to have

• Experience with web technologies and protocols.

Benefits and work setup

• Hybrid or remote work from Germany; listed locations include Essen, Frankfurt, Karlsruhe, Munich, Oberhaching, and Stuttgart.
• Flexible hours, a flexitime model, and 30 days of annual leave.
• Listed benefits include mobility support, bicycle leasing, wellbeing coaching, a sports membership, and access to internal learning programs.