i2nd Level Supporter - E-banking (Fully Remote)

Partner Company; United States; Remote; USD 34,000 - 62,000; Full time

Benefits offered by this job

Fully remote

Flexible working arrangements

Job summary

Partner Company is seeking a technical second-level support professional for e-banking platforms. This fully remote freelance role offers flexible working arrangements and a chance to work in an international environment with modern tools.

The ideal candidate will have several years of 2nd-level support experience, strong knowledge of operating systems, IT security, IAM, and networking, and be fluent in German and French. Italian and English are a plus.

Qualifications

• Several years of experience in technical customer support, ideally in a 2nd-level role.
• Strong knowledge of operating systems, IT security, IAM, and networking.
• German and French language skills required; Italian and English are advantages.

Responsibilities

• Provide technical second-level support for e-banking platforms and related digital services.
• Manage incident and problem tickets, ensuring timely follow-up and resolution.
• Escalate unresolved issues to specialist teams and collaborate with vendors.

Skills

Operating systems

IT security

IAM

Networking

Job description

• Provide technical second-level support for e-banking platforms and related digital services.
• Manage incident and problem tickets, ensuring timely follow-up and resolution.
• Escalate unresolved issues to specialist teams and collaborate with vendors.

Requirements:

• Several years of experience in technical customer support, ideally in a 2nd-level role.
• Strong knowledge of operating systems, IT security, IAM, and networking.
• Very good command of German and French; Italian and English are advantages.
• Fully remote freelance opportunity with flexible working arrangements.
• Work in an international environment with modern support tools and digital banking platforms.
• Contribute to process improvement and continuous professional development.