3D Printing Tech Support Engineer | Hybrid + Equity

Formlabs; United States; Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

Shares in equity program

Hybrid work

Catered lunches and snacks

Private health insurance

Transit pass Budapest

Move sports pass

Development opportunities

Dog-friendly office

Team events

Unlimited 3D prints

Job summary

Formlabs is hiring a Technical Support Specialist to diagnose advanced printer issues and train users, with hands-on work across hardware, firmware, software and materials. The role emphasizes clear communication, problem solving and customer education, with multiple channels for support.

You will join a hands-on team and receive extensive onboarding, then grow into roles across engineering, product and quality teams. Hybrid work is offered.

Qualifications

• Bachelor's or Master's degree in a STEM field (required).
• Fresh graduates; no prior work experience required.
• Fluency in Italian and English (C1+) is required; additional European languages are a plus.
• Analytical and structured: form a hypothesis, test it and follow the data to the root cause.
• Able to explain technical topics clearly, in writing and over the phone.
• Able to work independently while thriving in a team environment.

Responsibilities

• Provide in-depth technical training on 3D printing technologies, hardware and software.
• Troubleshoot complex issues across mechanics, electronics, optics, firmware, software and materials.
• Analyze printer logs and reproduce issues in the Budapest lab.
• Guide customers, distributors and resellers in the EMEA region through technical fixes by phone, email, chat and video.
• Collaborate with global teams to elevate bugs and contribute to product improvements.
• Become an educator: train customers on Formlabs printers and troubleshooting guides.
• Build and improve technical documentation for the support team.

Skills

Italian

English

Problem solving

Communication

Independent work

Education

Bachelor's or Master's degree in STEM

Tools

3D printing

CAD

Electronics

Programming/Scripting

Job description

Formlabs is hiring a Technical Support Specialist to diagnose advanced printer issues and train users, with hands-on work across hardware, firmware, software and materials. The role emphasizes clear communication, problem solving and customer education, with multiple channels for support.

You will join a hands-on team and receive extensive onboarding, then grow into roles across engineering, product and quality teams. Hybrid work is offered.