3D Printer Field Service Engineer: Install & Repair (Travel)

Morgan Stanley; Rock Hill (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

PTO

401(k) with employer match

Health, dental, and vision coverage

Disability and life insurance

Global team

Talent development programs

Engagement opportunities

Job summary

3D Systems is seeking a Field Service Engineer to ensure optimal operation of hardware related to 3D printers at customer sites. The role involves hands-on installation, relocation, repair, and preventative maintenance with extensive travel (about 75%).

Ideal candidates reside within 50 miles of a major airport and hold a technical diploma with relevant experience. Key duties include diagnosing equipment, assessing configurations, and performing maintenance per the Service Manager's directions.

Qualifications

• High school diploma required; AA degree from a technical school or related; Military training preferred
• 3+ years related experience preferred
• Proficient in troubleshooting, configuration, installation and repair of electronic systems and computers, as well as a solid mechanical aptitude
• knowledge of electro/mechanical device repair with attention to detail
• Requires skills in organization, problem solving, and customer relations
• Requires exceptional interpersonal and communication skills in the business environment and a commitment to professionally represent 3D Systems with its customers
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Travel required; valid driver's license and clean driving record
• Ability to do the following on a frequent basis: climb, balance, stoop, kneel, crouch, reach, sit and talk. Tasks can include using equipment, which requires working with electrical hazards, high-power lasers and metal alloy powders, which, if handled incorrectly, can cause health hazards/injuries.
• Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently
• High school diploma required; AA degree from a technical school or related; Military training preferred

Responsibilities

• Perform equipment repairs for customers, demonstrating familiarity with the warranty and contract status of each customer.
• Comprehend and analyze unique customer configurations, including materials and software.
• Assess customers' proficiency, capability, and willingness to perform self-maintenance.
• Execute preventive maintenance tasks as directed by the Service Manager.
• Recognize and appreciate the overall business value of customers to 3D Systems.

Skills

Troubleshooting

Installation

Repair

Customer relations

Electrical systems

Mechanical aptitude

Education

High school diploma

AA degree in a technical field

Military training

Tools

Electronic testing equipment

Diagnostics tools

Job description

3D Systems is seeking a Field Service Engineer to ensure optimal operation of hardware related to 3D printers at customer sites. The role involves hands-on installation, relocation, repair, and preventative maintenance with extensive travel (about 75%).

Ideal candidates reside within 50 miles of a major airport and hold a technical diploma with relevant experience. Key duties include diagnosing equipment, assessing configurations, and performing maintenance per the Service Manager's directions.