Travel-Heavy Field Service Engineer: 3D Printer Hardware

3D Systems Corporation; Rock Hill (SC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid holidays

PTO

401(k)

Health & Wellness Plans

Travel opportunities

Job summary

3D Systems Corporation in Rock Hill, SC is seeking a Field Service Engineer to ensure optimal operation of 3D printer hardware at customer sites. This role involves hands-on installation, relocation, repair and preventive maintenance with about 75% travel.

You will analyze customer configurations, assess their ability to perform self-maintenance, and execute scheduled maintenance under the Service Manager. A high school diploma is required; an AA degree or military training is preferred, with 3+

Qualifications

• High school diploma required; AA degree from a technical school or related; Military training preferred.
• 3+ years related experience preferred.
• Proficient in troubleshooting, configuration, installation and repair of electronic systems and computers.
• Ability to read and interpret safety rules and manuals.
• Travel required; valid driver’s license and clean driving record.

Responsibilities

• Perform equipment repairs for customers, demonstrating familiarity with the warranty and contract status of each customer.
• Comprehend and analyze unique customer configurations, including materials and software.
• Assess customers' proficiency, capability, and willingness to perform self-maintenance.
• Execute preventive maintenance tasks as directed by the Service Manager.
• Recognize and appreciate the overall business value of customers to 3D Systems.
• Acknowledge the significance of the Customer Service Engineer's (CSE) role in enhancing customer experience.

Skills

Troubleshooting

Installation

Repair

Customer relations

Education

AA degree

Military training

Job description

3D Systems Corporation in Rock Hill, SC is seeking a Field Service Engineer to ensure optimal operation of 3D printer hardware at customer sites. This role involves hands-on installation, relocation, repair and preventive maintenance with about 75% travel.

You will analyze customer configurations, assess their ability to perform self-maintenance, and execute scheduled maintenance under the Service Manager. A high school diploma is required; an AA degree or military training is preferred, with 3+