Front Desk Agent

Holiday Inn Express - Lexington, Kentucky; Lexington (KY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedules

Opportunities for growth in hospitality

Job summary

A local hotel in Lexington, Kentucky is looking for a Front Desk & Treat Shop Associate. In this role, you will be the initial point of contact for guests, responsible for ensuring they feel welcomed and valued while managing various hotel operations. A friendly demeanor, strong communication skills, and the ability to solve problems are essential. The ideal candidate will thrive in a fast-paced environment and embrace opportunities for growth in the hospitality field.

Qualifications

• Guest-focused, friendly, and professional demeanor.
• Reliability with flexible availability for evenings, weekends, and holidays.
• Skilled in basic computer use such as MS Edge, Word, Excel.

Responsibilities

• Greet guests warmly and manage check-in/out processes.
• Promote brand loyalty programs and manage the market area.
• Assist with maintenance requests and coordinate with maintenance.

Skills

Guest-focused attitude

Communication skills

Problem-solving abilities

Basic computer skills

Job description

Be the Face of Our Hotel!

Do you love connecting with guests, solving problems, and creating memorable experiences? As a Front Desk & Treat Shop Associate, you’ll be the first point of contact for our guests, helping them feel welcomed and cared for while supporting hotel operations. If you thrive in a fast-paced environment and enjoy providing top-notch service, this role is for you!

Why You’ll Love It

• Make a direct impact on guest satisfaction every day
• Work in a dynamic, team-oriented environment
• Competitive pay, flexible schedules, and opportunities to grow in hospitality
• Hands-on role with opportunities to assist in multiple areas, from guest services to Treat Shop operations

What You’ll Do

• Greet guests warmly, build personal connections, and anticipate their needs
• Manage guest check-in/out, reconcile accounts, and handle cash or card transactions
• Promote brand loyalty program and follow brand hospitality sales standards
• Staff and maintain the market area, ensuring stock is organized and shelves are tidy
• Record guest requests, special needs, early arrivals/late departures, and communicate issues
• Conduct property walk-arounds, report safety/security issues, and pick up trash or items needing attention
• Assist with maintenance requests and coordinate with on-property maintenance as needed
• Complete all required training and compliance tasks, including CPR and TIPS certification
• Maintain a clean, organized front desk, dry storage, and adjacent areas
• Support smooth communication between all hotel departments

Who You Are

• Guest-focused, friendly, and professional
• Reliable with flexible availability, including evenings, weekends, and holidays
• Skilled in basic computer use (MS Edge, Word, Excel, email, printers/scanners)
• Strong communicator and problem solver
• Physically able to stand for long periods and perform light lifting as needed