Full Time 3p11p Front Desk Agent

Staybridge Suites - Lexington, Kentucky; Lexington (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Staybridge Suites - Lexington, Kentucky is seeking a Front Desk & Treat Shop Associate to warmly greet guests and handle check-in/check-out, cash handling, and account reconciliation. You will assist in the Treat Shop area and help maintain stock and shop cleanliness.

The role requires friendly, professional service, reliable availability including evenings and weekends, and basic computer skills to manage guest communications and POS tasks.

Qualifications

• Guest-focused, friendly and professional.
• Reliable with flexible availability including evenings, weekends, and holidays.
• Skilled in basic computer use and office tools.

Responsibilities

• Greet guests warmly, build personal connections, and anticipate their needs.
• Manage check-in/out, reconcile accounts, and handle cash or card transactions.
• Promote the brand loyalty program and follow brand hospitality standards.
• Staff and maintain the market area, ensuring stock is organized and shelves tidy.
• Record guest requests and communicate issues to the proper teams.
• Conduct property walk-arounds and report safety or maintenance needs.
• Assist with maintenance requests and coordinate with on-site teams.
• Complete required training and compliance tasks.
• Maintain a clean, organized front desk and adjacent areas.
• Support smooth communication between all hotel departments.

Skills

Guest focus

Communication skills

Problem solving

Basic computer use

Tools

MS Edge

Word

Excel

Email

Printers/Scanners

Job description

Be the Face of Our Hotel!

Do you love connecting with guests, solving problems, and creating memorable experiences? As a Front Desk & Treat Shop Associate, you’ll be the first point of contact for our guests, helping them feel welcomed and cared for while supporting hotel operations. If you thrive in a fast-paced environment and enjoy providing top-notch service, this role is for you!

Why You’ll Love It

• Make a direct impact on guest satisfaction every day
• Work in a dynamic, team-oriented environment
• Competitive pay, flexible schedules, and opportunities to grow in hospitality
• Hands-on role with opportunities to assist in multiple areas, from guest services to Treat Shop operations

What You’ll Do

• Greet guests warmly, build personal connections, and anticipate their needs
• Manage guest check-in/out, reconcile accounts, and handle cash or card transactions
• Promote brand loyalty program and follow brand hospitality sales standards
• Staff and maintain the market area, ensuring stock is organized and shelves are tidy
• Record guest requests, special needs, early arrivals/late departures, and communicate issues
• Conduct property walk-arounds, report safety/security issues, and pick up trash or items needing attention
• Assist with maintenance requests and coordinate with on-property maintenance as needed
• Complete all required training and compliance tasks, including CPR and TIPS certification
• Maintain a clean, organized front desk, dry storage, and adjacent areas
• Support smooth communication between all hotel departments

Who You Are

• Guest-focused, friendly, and professional
• Reliable with flexible availability, including evenings, weekends, and holidays
• Skilled in basic computer use (MS Edge, Word, Excel, email, printers/scanners)
• Strong communicator and problem solver
• Physically able to stand for long periods and perform light lifting as needed