2nd Shift NOC Communications Specialist: Network Support

i-Link Solutions; Harrisburg (Dauphin County); On-site; USD 60,000 - 80,000; Full time

Job summary

i-Link Solutions is seeking a NOC Communication Specialist (2nd shift) in Harrisburg, PA to provide first-line network support after hours and on weekends. You'll handle inbound calls, create and escalate ServiceNow tickets, and coordinate with engineers and vendors to restore services.

The role emphasizes customer service, adherence to SOPs, and proactive monitoring using network tools. The position requires strong communication and problem-solving skills and offers weekend schedules with

Qualifications

• 1–2+ years in systems admin, help desk, or call center.
• Experience with incident management and ticketing software (prefer ServiceNow).
• Ability to support end users with varying IT skillsets.
• Excellent written and verbal communication.
• Ability to follow documented procedures and SOPs.

Responsibilities

• Provide after-hours Level 1 end-user support via phone and ticketing.
• Create and escalate ServiceNow tickets to engineers and vendors.
• Monitor network status using approved tools and coordinate with staff/vendors.
• Communicate network updates to employees and partners after hours.
• Update knowledgebase and assist in disaster recovery tasks.

Skills

Communication

Customer service

Troubleshooting

Incident management

ServiceNow

Ticketing

Documentation

Multitasking

Procedural adherence

End-user support

Tools

ServiceNow

Ticketing systems

Job description

i-Link Solutions is seeking a NOC Communication Specialist (2nd shift) in Harrisburg, PA to provide first-line network support after hours and on weekends. You'll handle inbound calls, create and escalate ServiceNow tickets, and coordinate with engineers and vendors to restore services.

The role emphasizes customer service, adherence to SOPs, and proactive monitoring using network tools. The position requires strong communication and problem-solving skills and offers weekend schedules with