2nd-Shift NOC Analyst - Level 1 Troubleshooter

Stellar Professionals; Harrisburg (Dauphin County); On-site; USD 42,000 - 64,000; Full time

Job summary

Stellar Professionals in Harrisburg, PA is seeking an IT Help Desk specialist for the 2nd shift, on-site. The role focuses on incident management, monitoring remote sites, and providing user support during evening hours with the stated schedule (2nd Shift: Sat-Wed 4:00 PM–12:30 AM EST; Thu/Fri off).

You will log incidents in ServiceNow, monitor with SolarWinds and SquaredUp, and escalate complex issues while communicating clearly with end-users across all levels.

Qualifications

• Must-Have: Ticketing & Incident Software: Experience logging and tracking issues (ServiceNow preferred).
• Troubleshooting & Escalation: Strong ability to diagnose network alerts, apply knowledge base solutions, and escalate unresolved incidents promptly.
• Communication Skills: Excellent written/spoken communication and phone etiquette to assist end-users across all technical skill levels.

Responsibilities

• Serve as the primary point of contact for network incidents during evening and weekend hours.
• Actively monitor remote sites and hardware using tools like SolarWinds and SquaredUp.
• Perform Level 1 troubleshooting, log network incidents, and escalate complex issues using ServiceNow.
• Manage end-user calls, hotline alerts, and broadcast enterprise incident communications via predefined templates.

Job description

Stellar Professionals in Harrisburg, PA is seeking an IT Help Desk specialist for the 2nd shift, on-site. The role focuses on incident management, monitoring remote sites, and providing user support during evening hours with the stated schedule (2nd Shift: Sat-Wed 4:00 PM–12:30 AM EST; Thu/Fri off).

You will log incidents in ServiceNow, monitor with SolarWinds and SquaredUp, and escalate complex issues while communicating clearly with end-users across all levels.