NOC Communications Specialist - 3rd Shift, On-Site

Stellar Professionals

Harrisburg (Dauphin County)

On-site

USD 52,000 - 76,000

Full time

11 days ago

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Job summary

Stellar Professionals is seeking a customer-focused NOC Communications Specialist for a 3rd shift contract position with the Commonwealth of Pennsylvania's OA/ETSO. Located on-site at the Technology Center (CTC) in Harrisburg, this role provides essential after-hours and weekend Level 1 network monitoring and incident management.

Responsibilities include logging ServiceNow tickets, monitoring with SolarWinds, and communicating incident status to stakeholders.

Qualifications

Experience in help desk or call center support with strong phone etiquette.
Incident management and ticketing using ServiceNow.
Level 1 diagnostic triage for network issues and following escalation workflows.
Excellent verbal and written communication with strong customer service.
Willingness to work 3rd shift on-site in Harrisburg, PA.

Responsibilities

Serve as the primary after-hours contact for network incidents and take inbound calls from staff and vendors.
Create, log, categorize, and assign ServiceNow incident tickets; escalate outages as needed.
Monitor network health and alarms using enterprise tools (e.g., SolarWinds, SquaredUp).
Issue incident communications and status updates to stakeholders per SOPs and escalation matrixes.
Maintain ticket queues, logs, and assist with disaster recovery drills and outages.