After-Hours NOC Communications Specialist

S-R-International-Inc; Harrisburg (Dauphin County); On-site; USD 52,000 - 66,000; Full time

Job summary

The Commonwealth of Pennsylvania seeks a NOC Communications Specialist to provide after-hours Level 1 network support for Commonwealth staff and partners. The role requires handling inbound calls, creating ServiceNow tickets, and coordinating with engineers and vendors to restore service.

The position monitors remote networks using SolarWinds and Squared Up, responds to outages, and communicates status updates outside of regular hours while maintaining quality customer service.

Qualifications

• Excellent written and spoken communication skills.
• Able to handle end-user issues with varying IT skill levels.
• Experience with incident management, call tracking, and ticketing software.
• Willingness to work after-hours and weekends as described.

Responsibilities

• Provide after-hour-level 1 network support for Commonwealth employees and partners.
• Create and escalate ServiceNow tickets for engineers and third-party providers.
• Monitor networks with SolarWinds and Squared Up; respond to outages.
• Communicate network status updates and incident details per procedures.
• Perform routine tasks and update knowledgebase documentation.

Skills

Communication skills

Phone etiquette

End-user support

Ticketing experience

Incident management

Disaster recovery

Attention to detail

Tools

ServiceNow

SolarWinds

Squared Up

Job description

The Commonwealth of Pennsylvania seeks a NOC Communications Specialist to provide after-hours Level 1 network support for Commonwealth staff and partners. The role requires handling inbound calls, creating ServiceNow tickets, and coordinating with engineers and vendors to restore service.

The position monitors remote networks using SolarWinds and Squared Up, responds to outages, and communicates status updates outside of regular hours while maintaining quality customer service.