NOC Communications Specialist

LingaTech; Harrisburg (Dauphin County); On-site; USD 52,000 - 78,000; Full time

Job summary

LingaTech in Harrisburg is seeking a NOC Communications Specialist to provide first-line network support and after-hours monitoring for employees and partners. The role requires a customer-service mindset, the ability to work independently, and prompt resolution of IT issues.

The position covers weekends and evenings, acting as the primary contact for network availability and incident coordination. You will use tools like SolarWinds and ServiceNow to monitor, log, and escalate incidents.

Qualifications

• Experience with incident management and ticketing systems (preferably ServiceNow).
• Ability to support end users with varying IT skillsets.
• Excellent written and oral communication skills.

Responsibilities

• Handle inbound calls regarding network issues from staff, vendors, and partners.
• Create and update ServiceNow tickets for escalation to tier-two engineers and third-party providers.
• Research and update reference publications, diagnostic aids, and knowledgebase procedures.
• Monitor remote sites, network infrastructure, and hardware status with SolarWinds and SquaredUp.
• Respond to outages and system failures using established escalation workflows.
• Conduct first-line investigation, diagnosis, and logging of network incidents and high-priority issues.
• Monitor ticket queues and designated email accounts for event messages and take action as needed.
• Perform enterprise incident communications using defined templates.
• Coordinate with network staff and vendors to assist with service restoration.
• Assist engineers with operational tasks, documentation updates, and disaster recovery participation.

Skills

Incident management

ServiceNow

End-user support

Communication skills

Tools

SolarWinds

SquaredUp

Job description

Second Shift:

Saturday through Wednesday, 4:00 PM-12:30 AM; Thursday and Friday off.

Job Overview

The NOC Communications Specialist provides first-line network technical support and after-hours level 1 monitoring for employees and business partners. This role requires a customer-service-oriented professional capable of working independently, managing multiple priorities, and ensuring prompt resolution of IT and network issues. Operating during off-hours and weekends, this position acts as the primary contact for network availability and incident coordination.

Job Duties

• Answer inbound phone calls regarding network issues from internal employees, vendors, and business partners.
• Create, update, and elevate ServiceNow trouble tickets to tier-two engineers and third-party service providers for rapid resolution.
• Research and update reference publications, diagnostic aids, and knowledgebase procedures.
• Utilize network management tools (such as SolarWinds and SquaredUp) to monitor remote sites, network infrastructure, and hardware status.
• Respond to outages and system failures using established escalation workflows.
• Conduct first-line investigation, diagnosis, and logging of network incidents and high-priority issues.
• Monitor ticket queues and designated email accounts for event messages, initiating appropriate actions.
• Perform enterprise incident communications using defined processes and approved templates.
• Coordinate with network staff and external vendors to assist with service restoration.
• Assist engineers with operational tasks, documentation updates, and disaster recovery participation.

Required Skills

• Experience with incident management, call tracking and ticketing software (preferably ServiceNow)
• Ability to support end users with varying IT skillsets
• Ability to troubleshoot end-user issues and/or elevate as needed for quick resolution
• Excellent communication skills (written and oral)

Preferred Skills

• 2 Years: Previous systems administrator, help desk and/or call center experience