After-Hours NOC Support Specialist — 3rd Shift

Astyra Corporation; Harrisburg (Dauphin County); On-site; USD 52,000 - 76,000; Full time

Job summary

Astyra Corporation is seeking a NOC Communications Specialist for the Harrisburg area. This on-site, after-hours role provides first-line network support to employees and partners, handling calls, creating ServiceNow tickets, and coordinating with Tier 2 engineers.

You will monitor SolarWinds and SquaredUp, escalate issues, and communicate status updates to staff and third-party providers. Strong customer-service orientation and clear communication are essential.

Qualifications

• Excellent written and oral communication skills.
• Ability to support end users with varying IT skill levels.
• Ability to troubleshoot end-user issues and escalate as needed.
• Experience with incident management, call tracking, and ticketing software.
• Highly Desired: 2 years in systems admin/help desk/call center.

Responsibilities

• Answer inbound calls about network issues and create ServiceNow trouble tickets.
• Elevate issues to Tier 2 engineers and coordinate with internal staff or third-party providers.
• Monitor networks and assets using established tools and initiate appropriate actions.
• Respond to outages and incidents, documenting details and prioritizing resolution.
• Coordinate with vendors to assist with service restoration during after-hours.
• Act as primary network contact for after-hours coverage and communication.

Skills

Customer service

Written and verbal communication

Phone etiquette

End-user support

Troubleshooting

Incident management

ServiceNow

Tools

ServiceNow

SolarWinds

SquaredUp

Job description

Astyra Corporation is seeking a NOC Communications Specialist for the Harrisburg area. This on-site, after-hours role provides first-line network support to employees and partners, handling calls, creating ServiceNow tickets, and coordinating with Tier 2 engineers.

You will monitor SolarWinds and SquaredUp, escalate issues, and communicate status updates to staff and third-party providers. Strong customer-service orientation and clear communication are essential.