Onsite NOC Communications Specialist - Contract

Info Origin Inc; Harrisburg (Dauphin County); On-site; USD 30,000 - 41,000; Full time

Job summary

Info Origin Inc is seeking a Communication Specialist to provide after-hours Tier 1 IT/network support onsite in Harrisburg, PA. The role focuses on end-user assistance, incident ticketing, and communication with staff and vendors.

The ideal candidate will have strong spoken and written communication, customer-service mindset, and the ability to prioritize tasks during off-hours. This contract position requires on-site presence and weekend coverage.

Qualifications

• Excellent written and spoken communication skills.

Responsibilities

• Answer inbound calls from employees about network issues and create/ escalate ServiceNow tickets.
• Monitor networks and respond to outages using escalation processes.
• Coordinate with vendors and IT staff for service restoration.
• Update knowledgebase and document incidents.

Skills

Clear communication

Phone etiquette

End-user support

Ticketing system

Escalation management

Time management

Team collaboration

Adaptability

Organizational skills

Troubleshooting

Customer-service mindset

Tools

ServiceNow

Network monitoring tools

Job description

Info Origin Inc is seeking a Communication Specialist to provide after-hours Tier 1 IT/network support onsite in Harrisburg, PA. The role focuses on end-user assistance, incident ticketing, and communication with staff and vendors.

The ideal candidate will have strong spoken and written communication, customer-service mindset, and the ability to prioritize tasks during off-hours. This contract position requires on-site presence and weekend coverage.