2nd Shift IT Operations Specialist - On-Site Support & Hardware

Glovis EV Logistics America; Ellabell (GA); On-site; USD 59,000 - 62,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with matching

Generous PTO

Job summary

GLOVIS EA, based near Savannah, Georgia, is seeking an IT Operation Specialist for the 2nd shift to ensure the availability and integrity of computing equipment and to meet end-user needs.

You will analyze, troubleshoot, and repair computer systems and peripherals, perform imaging of devices, open and close incidents in Freshdesk, and document hardware and software updates in a fast-paced manufacturing environment.

Qualifications

• Associate's degree in information technology or equivalent experience.
• 1-2 years' experience maintaining and repairing computers.
• Basic understanding of M365 and networking.
• Microsoft Office suite, PC Security Solution Control, Windows Systems.
• Ability to work well independently and in a team environment, interact positively with internal and external customers and multi-task.

Responsibilities

• Perform imaging system administration for all PCs, laptops, scanners and other networked devices, as assigned
• Open/Close and update incident history via Freshdesk, or other Helpdesk applications, as assigned
• Document, maintain, upgrade or replace hardware and software
• Adhere to Customer Support standards and procedures to ensure priorities and goals are met
• Manage IT devices and hardware using an IT asset management system.
• Monitor system failure & performance and properly resolve them in right time
• Immediate response to on-site IT system Issue , and preparation of emergency spare devices.
• Performs other duties as assigned

Skills

IT support experience

Team collaboration

Multitasking

Education

AS in IT or equivalent

Tools

Freshdesk

Windows Systems

M365

PC Security Solution Control

Job description

GLOVIS EA, based near Savannah, Georgia, is seeking an IT Operation Specialist for the 2nd shift to ensure the availability and integrity of computing equipment and to meet end-user needs.

You will analyze, troubleshoot, and repair computer systems and peripherals, perform imaging of devices, open and close incidents in Freshdesk, and document hardware and software updates in a fast-paced manufacturing environment.