IT Operation Specialist - 2nd Shift

Glovis EV Logistics America; Ellabell (GA); On-site; USD 59,000 - 62,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with matching

Generous PTO

Job summary

GLOVIS EA, based near Savannah, Georgia, is seeking an IT Operation Specialist for the 2nd shift to ensure the availability and integrity of computing equipment and to meet end-user needs.

You will analyze, troubleshoot, and repair computer systems and peripherals, perform imaging of devices, open and close incidents in Freshdesk, and document hardware and software updates in a fast-paced manufacturing environment.

Qualifications

• Associate's degree in information technology or equivalent experience.
• 1-2 years' experience maintaining and repairing computers.
• Basic understanding of M365 and networking.
• Microsoft Office suite, PC Security Solution Control, Windows Systems.
• Ability to work well independently and in a team environment, interact positively with internal and external customers and multi-task.

Responsibilities

• Perform imaging system administration for all PCs, laptops, scanners and other networked devices, as assigned
• Open/Close and update incident history via Freshdesk, or other Helpdesk applications, as assigned
• Document, maintain, upgrade or replace hardware and software
• Adhere to Customer Support standards and procedures to ensure priorities and goals are met
• Manage IT devices and hardware using an IT asset management system.
• Monitor system failure & performance and properly resolve them in right time
• Immediate response to on-site IT system Issue , and preparation of emergency spare devices.
• Performs other duties as assigned

Skills

IT support experience

Team collaboration

Multitasking

Education

AS in IT or equivalent

Tools

Freshdesk

Windows Systems

M365

PC Security Solution Control

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Operation Specialist - 2nd Shift

Full Time Ellabell, GA, US

Salary Range: $59,000.00 To $62,000.00 Annually

IT Operation Specialist

Primary duties are to ensure the availability and integrity of the computing equipment required to meet end user needs and expectations. Analyzes, troubleshoots and repairs computer systems, hardware and computer peripherals to ensure GEA IT equipment is properly maintained.

Responsibilities

• Perform imaging system administration for all PCs, laptops, scanners and other networked devices, as assigned
• Open/Close and update incident history via Freshdesk, or other Helpdesk applications, as assigned
• Document, maintain, upgrade or replace hardware and software
• Adhere to Customer Support standards and procedures to ensure priorities and goals are met
• Manage IT devices and hardware using an IT asset management system.
• Monitor system failure & performance and properly resolve them in right time
• Immediate response to on-site IT system Issue , and preparation of emergency spare devices.
• Performs other duties as assigned

Requirements

• Associate's degree in information technology area or equivalent experience.
• 1-2 years' experience maintaining and repairing computers.
• Basic understanding of M365 and networking.
• Microsoft office suite,PC Security Solution Control, Windows Systems.
• Ability to work well independently and in a team environment, interact positively with internal and external customers and multi-task.

Must be able to move around the office as well as walk to and from shops located throughout the plant. Must posess critical listening skills to discern end user issues. Must be able to communicate well in both written and oral form. Occasionally required to lift heavy objects (up to 50lbs) such as servers and other network related equipment. Must be able to walk for long periods from building to building to replace or install desktop and network hardware to support customers. Working hours may vary in accordance with Automobile HMGMA work guidelines, may include overtime, and may work weekends. Current role and job title may be subject to change depending on your performance evaluation.

Total Rewards

The job is eligible to participate in GLOVIS EA's outstanding benefit plans which include medical, dental and vision coverage, 401(k) Plan with $1/$1 matching up to plan provisions, as well as generous paid time off.

The estimated base salary rate for the Operations (Inventory) Specialist is $59,000-$62,000 an hour.

GLOVIS EA is an equal opportunity employer, and we value diversity of all kinds

GLOVIS EA does not discriminate on the basis of race, sex, religion, national origin, gender identity or expression, sexual orientation, disability, age, or any other category protected by local, state, or federal laws. We are committed to building a diverse, equitable, and inclusive team.

GLOVIS EA is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact our HR department.

About HYUNDAI GLOVIS

As a global totallogistics and distribution leader in Korea, Hyundai GLOVIS offers optimal services as well as strategies and processes that cover the entire logistics process while growing together with the customers. Despite the recent global economic crisis, we have been growing steadily every year with our best-in-class experts and cutting-edge technology systems. We fulfill our responsibilities and obligations as a global top-tier SCM provider through our continued investment in infrastructure and engagement in social responsibility activities.

About GLOVIS EV Logistics America LLC

GLOVIS EV Logistics America, is an integrated logistics company located in Savannah, Georgia. We provide Tier 1 logistic, warehousing and inventory services to Hyundai Motor Group Metaplant America (HMGMA). GLOVIS EV Logistics America was established on October 6, 2022.

All applicants must include the necessary information on resumes and/or to enable employer to conduct past employment references.

Hyundai GLOVIS EV conducts pre-employment screenings such as employment verification, physicals, drug screens and criminal background checks. Employees must be able to successfully provide and complete these to begin employment.

Hyundai GLOVIS EV also verifies new hires through E-Verify. Hyundai GLOVIS EV is a Drug Free / Tobacco Free Workplace and is an EEO Employer. We will also be certified under the CTPAT Program through Homeland Security.