Onsite IT Operations Support - Manufacturing 2nd/3rd Shift

Spectraforce Technologies; Holly Springs (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Spectraforce Technologies in Holly Springs, NC is looking for an Engineer to deliver on-site IT/Operations technology support for a 6-month assignment. You will triage, troubleshoot, and resolve hardware, software, and access issues during 2nd/3rd shifts in a manufacturing setting.

You will collaborate with production teams, printers, scanners, and DeltaV access, document actions, and escalate complex problems to client resources.

Qualifications

• Experience providing IT help desk, desktop support, manufacturing IT, or operations technology support.
• Ability to troubleshoot Windows PCs, basic network connectivity, printers, peripherals, and user login issues.
• Experience supporting end users in a fast-paced operational or manufacturing environment.
• Strong customer service skills and ability to communicate clearly with non-technical users.
• Ability to follow documented procedures and escalation paths.
• Ability to document issues accurately and maintain clear shift handoff notes.
• Comfortable working 2nd and/or 3rd shift schedules.
• Ability to work on-site at ANC1 and support users in production or production-adjacent areas.
• Ability to distinguish between issues that can be resolved at first level and issues requiring escalation to client's technical owners.

Responsibilities

• Serve as the initial point of contact for technology issues during assigned 2nd or 3rd shift coverage.
• Triage incoming issues from manufacturing, operations, quality, engineering, and support teams.
• Troubleshoot and resolve common hardware, software, connectivity, printing, and access-related issues.
• Support mobile carts, including basic connectivity, power, peripheral, and workstation readiness checks.
• Support PCs, workstations, and Benchtops used in operational areas, including login, basic application access, device readiness, and peripheral troubleshooting.
• Support Zebra and Lexmark printers, including basic troubleshooting for connectivity, print queues, labels, toner/ribbon/media, jams, and device readiness.
• Assist users with Passwordless authentication enrollment, login troubleshooting, and basic user access support.
• Assist with password reset processes, including routing users to approved client support channels where required.
• Provide first-level support and coordination for DeltaV-related access or workstation issues, escalating to qualified DeltaV/automation resources when the issue is outside approved first-level support.
• Document issues, actions taken, resolution status, escalation path, and follow-up needs in the designated ticketing or tracking tool.
• Escalate unresolved issues to the correct client support team based on issue type, urgency, and operational impact.
• Communicate clearly with shift leadership and support teams regarding critical issues, problems, or risks to restart readiness.
• Follow all client site procedures, safety requirements, GMP expectations, data integrity expectations, and applicable access-control requirements.

Skills

IT help desk

Windows troubleshooting

Printer & peripherals support

Shift coordination

Communication with non-technical users

Documentation / handoff notes

On-site support

Manufacturing IT

DeltaV coordination

GMP / data integrity familiarity

Education

Master degree

Bachelor degree + 2 years experience

Associate degree + 6 years experience

High school diploma / GED + 8 years experience

Tools

ServiceNow

Ticketing systems

DeltaV

Job description

Spectraforce Technologies in Holly Springs, NC is looking for an Engineer to deliver on-site IT/Operations technology support for a 6-month assignment. You will triage, troubleshoot, and resolve hardware, software, and access issues during 2nd/3rd shifts in a manufacturing setting.

You will collaborate with production teams, printers, scanners, and DeltaV access, document actions, and escalate complex problems to client resources.