2nd Shift Fleet Dispatch Coordinator

NFI Industries; Cambridge (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

NFI Industries in Cambridge, MA is seeking a Logistics Coordinator for a 2nd shift role to oversee the Dedicated Fleet operation and assist the Project Manager with daily tasks.

Responsibilities include load planning, driver scheduling, dispatch, data entry in TMW, invoicing coordination, and KPI reporting. The role requires solid logistics experience and strong communication skills to manage drivers and departments effectively.

Qualifications

• 2–3 years of logistics/transportation experience.
• Computer applications experience including MS Office and TMW strongly desired.
• Excellent customer service, problem-solving, communication, and decision-making skills.
• Excellent oral and written communication skills.
• Ability to work efficiently and multitask.
• Availability to work extended hours if necessary.

Responsibilities

• Maintains positive and encouraging working relations with all drivers.
• Provides constant communications of service issues to appropriate personnel and departments, both internal (NFI) and external (Customer).
• Performs load planning, driver scheduling, and dispatch duties using both Dedicated Fleet and Common Carrier resources.
• Coordinates daily data entry into NFI’s proprietary order-management-system, TMW.
• Coordinates with home-office invoicing team to ensure timely and accurate completion of weekly customer invoices.
• Ensures accurate and timely completion of daily and weekly tasks.
• Provides weekly KPI/performance data reports to both internal and external parties.
• Coordinates daily on scheduling truck and trailer maintenance.
• Works with safety department on DriveCam, driver compliance and HOS issues.
• Assists Project Manager with implementing NFI’s Safety, Security and Labor policies.
• Assists and provides coverage throughout departments during vacations, holidays if necessary.
• Manages and maintains driver payroll.
• Audits and approves driver expense reports.
• Provides assistance to Project Manager wherever needed.

Skills

Logistics coordination

Customer service

Communication

Problem solving

Multitasking

Attention to detail

Tools

TMW

MS Office

Job description

NFI Industries in Cambridge, MA is seeking a Logistics Coordinator for a 2nd shift role to oversee the Dedicated Fleet operation and assist the Project Manager with daily tasks.

Responsibilities include load planning, driver scheduling, dispatch, data entry in TMW, invoicing coordination, and KPI reporting. The role requires solid logistics experience and strong communication skills to manage drivers and departments effectively.