2nd Shift Data Center Operations Leader

Webhosting; Buffalo, Northern (NY, KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Rackspace Technology in Buffalo, NY seeks a 2nd Shift Data Center Operations Manager to lead a team responsible for the design, operation, and maintenance of data center infrastructure. You will ensure uptime above 99.999% and manage vendor selections and contracts.

The role requires flexible scheduling for nights, weekends, or holidays as part of a 24×7 operation, with on-site full-time duties and opportunities for incentive-based compensation.

Qualifications

• Bachelor’s degree or equivalent preferred.
• Experience managing datacenter operations and teams.
• Strong understanding of server OSes and storage configurations.

Responsibilities

• Manage a team of datacenter operation engineers and maintain a better than 99.999% uptime through impeccable housekeeping and robust operational discipline.
• Report on operational performance to the DC General Manager and leadership team.
• Recommend changes in procedures or equipment that would increase productivity, reduce cost, and better serve Data Center requirements and customers.
• Train employees on policies and procedures and engage them in change.
• Recommend employees for hiring, promotions, demotions, etc.
• Provide input on pay reviews.
• Prepare and perform performance appraisals.
• Monitor and prioritize an internal ticketing system.
• Provide OS storage troubleshooting, storage upgrades, hardware troubleshooting and RAID configuration changes.
• Provide hardware support and upgrades for servers running Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMware ESX Server.
• Conduct operating systems administration including setting up OS network IPs, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting.
• Install or remove fiber or copper cabling.
• Install network device hardware including switches, firewalls, load-balancers and security appliances.
• Install hardware on storage devices including DAS and NAS arrays.
• Complete customer maintenance requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required.
• Ensure adherence to global processes and quality control standards for all work performed by the team.
• Coordinate with vendors and contractor to ensure Data Center needs are met in a timely and cost-effective manner.

Skills

Datacenter operations

Team leadership

Vendor management

Contract negotiations

Windows Server

Red Hat Enterprise Linux

Ubuntu Linux

VMware ESX

Tools

PXE

RAID configuration

Networking hardware

Job description

Rackspace Technology in Buffalo, NY seeks a 2nd Shift Data Center Operations Manager to lead a team responsible for the design, operation, and maintenance of data center infrastructure. You will ensure uptime above 99.999% and manage vendor selections and contracts.

The role requires flexible scheduling for nights, weekends, or holidays as part of a 24×7 operation, with on-site full-time duties and opportunities for incentive-based compensation.