First Shift Data Center Operations Manager

Rackspace Technology; Buffalo (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Annual bonus

Equity awards

ESPP

Job summary

Rackspace Technology in Buffalo, NY is seeking a Manager for the datacenter operations team to contribute to strategic planning of design, operation, and maintenance of data center equipment. You will support mission-critical servers and strive to maintain uptime above 99.999%.

This role also covers vendor selection and contract negotiations, plus coaching staff, performance reviews, and process improvements to increase productivity and reduce costs while meeting client needs.

Qualifications

• Bachelor's degree in CS/CE or related field; additional experience may substitute.
• 7+ years in data center operations.
• Experience leading teams or guiding junior staff preferred.
• Experience meeting production/operation schedules.

Responsibilities

• Lead a team of datacenter operation engineers to maintain 99.999% uptime.
• Report operational performance to DC leadership.
• Recommend procedural or equipment changes to boost productivity and cut costs.
• Train staff on policies and engage them in change initiatives.
• Participate in hiring recommendations and performance reviews.
• Manage internal ticketing system and hardware/software troubleshooting.

Skills

Team leadership

Vendor management

Strategic planning

Operations excellence

Education

Bachelor's degree in CS/CE or related field

Tools

Windows Server

Red Hat Enterprise Linux

Ubuntu Linux

VMware ESX Server

PXE booting

Job description

Job Summary

As the Manager of our datacenter operations team you'll contribute in the strategic planning of the design, operation, and maintenance of equipment within our Data Center. You'll support mission-critical servers and must maintain better than 99.999% uptime. You'll also be responsible for vendor selection and various contract negotiations.

Location/Hours

Onsite: Buffalo, NY

This will be a 1st shift position however due to the 24x7 operations of the facility you must be able to work a flexible schedule that may include nights, weekends, and/or holidays.

Key Responsibilities

• Manage a team of datacenter operation engineers and maintain a better than 99.999% uptime through impeccable housekeeping and robust operational discipline.
• Report on operational performance to the DC General Manager and leadership team.
• Recommend changes in procedures or equipment that would increase productivity, reduce cost, and better serve Data Center requirements and customers.
• Train employees on policies and procedures and engage them in change.
• Recommend employees for hiring, promotions, demotions, etc.
• Provide input on pay reviews.
• Prepare and perform performance appraisals.
• Monitor and prioritize an internal ticketing system.
• Provide operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes.
• Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server.
• Conduct operating systems administration including setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting.
• Install or remove fiber or copper cabling.
• Install network device hardware including switches, firewalls, load-balancers and security appliances.
• Install hardware on storage devices including DAS and NAS arrays.
• Complete customer maintenance requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required.
• Ensure adherence to global processes and quality control standards for all work performed by the team.
• Coordinate with vendors and contractor to ensure Data Center needs are met in a timely and cost-effective manner.

Qualifications

• Bachelor's degree in computer science, computer engineering or a related field. Additional experience may substitute for the degree.
• 7+ years of experience as a data center operations technician.
• No previous management experience is required, however experience indirectly leading teams or guiding less experienced resources highly preferred.
• Demonstrated successful experience meeting data center production/operation schedules.

Compensation

Our compensation reflects the cost of labor across several geographic markets.

The compensation range for this position ranges from $119,686.00/year in our lowest geographic market up to $159,547.00/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

• incentive compensation opportunities in the form of annual bonus or incentives
• equity awards
• Employee Stock Purchase Plan (ESPP)

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.