2nd-Shift Customer Support Specialist — CA

Uline Inc.; San Bernardino (CA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match starts

Bonus programs

Paid holidays

Generous paid time off

Tuition Assistance Program

Job summary

Uline is seeking a Customer Support Specialist at our California branch in Ontario. You will build customer relationships, provide solutions and deliver legendary service, working on orders via phone, email and chat.

Earn from $27 to $32 per hour with a $2 shift differential, full-time hours 1:30 PM to 10 PM, and comprehensive training plus benefits. This role offers growth and the opportunity to advance within a family-owned leader in shipping and packaging.

Qualifications

• High school diploma or equivalent; bachelor's preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but training is provided.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Problem-solving

Listening

Communication

Customer service

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline is seeking a Customer Support Specialist at our California branch in Ontario. You will build customer relationships, provide solutions and deliver legendary service, working on orders via phone, email and chat.

Earn from $27 to $32 per hour with a $2 shift differential, full-time hours 1:30 PM to 10 PM, and comprehensive training plus benefits. This role offers growth and the opportunity to advance within a family-owned leader in shipping and packaging.