Customer Support Specialist - $27-$32/hr + $2 Shift Diff (CA)

Uline; Ballou (CA); On-site; CAD 53,000 - 63,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% match starting day one

Paid holidays

Tuition Assistance Program

Job summary

Uline, a family-owned leader in shipping supplies, is hiring a Customer Support Specialist for its California branch. You will build customer relationships, provide solutions and deliver legendary service in a fast-paced, on-site role.

Shifts run 1:30 PM to 10 PM, four weekdays and one weekend day. You’ll receive best-in-class training, health insurance, a 401(k) with match, paid holidays, and tuition assistance while growing with a stable company.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus and training is provided.

Responsibilities

• Process customer orders, make product recommendations and handle inquiries using company tools.
• Be a product and solutions expert and answer product, pricing and shipping questions quickly.
• Build business relationships with customers via phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Problem solving

Listening

Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline, a family-owned leader in shipping supplies, is hiring a Customer Support Specialist for its California branch. You will build customer relationships, provide solutions and deliver legendary service in a fast-paced, on-site role.

Shifts run 1:30 PM to 10 PM, four weekdays and one weekend day. You’ll receive best-in-class training, health insurance, a 401(k) with match, paid holidays, and tuition assistance while growing with a stable company.