257559 Customer Service Associate

Medix™; Dallas (TX); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Paid Sick Leave

Health benefits

Dental coverage

401k

Job summary

Medix is seeking a dedicated remote Customer Service Associate to make outbound calls to patients after discharge, assist with scheduling, and support care coordination. The role mainly involves outbound calling with some inbound support.

Responsibilities include making 120 outbound calls daily for post-discharge scheduling and care coordination, with occasional inbound inquiries. Strong communication is essential, and healthcare experience is preferred.

Qualifications

• Minimum of 1 year of outbound calling experience in a healthcare setting.
• Strong computer and communication skills.
• Must commit to no time off during the 90-day probationary period.

Responsibilities

• Make 120 outbound calls per day to patients for post-discharge support and appointment scheduling.
• Occasionally handle inbound calls and questions to support care coordination.

Skills

Outbound calling

Healthcare experience

Communication skills

Care coordination

Patient engagement

Tools

EMR systems

Telephonic care tools

Job description

Our client is seeking a dedicated REMOTE Customer Service Associate responsible for making outbound calls to patients discharged from the hospital to assist with scheduling appointments and supporting care coordination. This role primarily involves outbound calling, with occasional inbound call support.

Key Responsibilities

• Make 120 outbound calls per day to patients for post-discharge support and appointment scheduling.
• Occasionally handle inbound calls and questions to support care coordination.

Qualifications

• Minimum of 1 year of outbound calling experience in a healthcare setting.
• Strong computer and communication skills.
• Must commit to no time off during the 90-day probationary period.

Skills

• Technical skills: Experience with EMRs, telephonic care management, and healthcare technology.
• Soft skills: Strong communication and patient engagement abilities.

Can be located in the following 38 states: California, South Carolina, Alabama, Massachusetts, Idaho, Connecticut ,Virginia, Iowa, Maryland, Missouri, Vermont, Rhode Island, Oklahoma, Wisconsin, New Mexico, Florida, Arkansas, Kansas, Indiana, Hawaii, Arizona, Colorado, New Hampshire, Georgia, Illinois, Michigan, Minnesota, New Jersey, Nevada, New York, Oregon, Pennsylvania, Tennessee, Texas, Washington State, Kentucky, North Carolina, or Ohio.

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).